Dori McPherson
Summary
Dependable employee ready to establish rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
29
29
years of professional experience
Work History
Sales Representative
Sojourner Provision
Winter Haven, FL
07.2022 - Current
- Responsible for ordering weekly inventory for Publix Supermarkets, giving credits, and rotating stock.
- Training Publix employees with product knowledge of our products as well as grading them on their customer service experiences.
- We also review their books and make sure they are in compliance.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Demonstrated products in effort to show Publix employees how to make and display our products on the sales floor.
- Collaborated with marketing teams to create compelling sales presentations, boosting client interest.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Fostered collaborative environment, sharing best practices among sales team.
- Maintained current knowledge of evolving changes in marketplace.
- Presented professional image consistent with company's brand values.
- Attended monthly sales meetings and quarterly sales trainings.
Deli Manager
Kegel LLC
Lake Wales, FL
07.2017 - 07.2022
- Controlled and ordered inventory as needed.
- Worked with vendors on delivering correct product.
- Responsible for all aspects of menu planning and execution of catering events.
- Checked building areas to verify working order and cleanliness.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained new employees with food and health state regulations and expectations.
- Shopped local markets for product not able to get from vendors.
- Performed daily operational duties such as customer service, cash handling, order taking, prepping food, and paperwork.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Responsible for the recruitment of staff, as well as training and termination of employment.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Observed quality assurance standards to optimize freshness of deli products.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
Homeschool Educator
Myself
Winter Haven, FL
09.2004 - 07.2017
- Offered children rich and diverse learning opportunities through traditional and digital-based education as well as field trips, group gatherings and special events.
- Developed lesson plans based on student strengths and weaknesses.
- Encouraged students to explore academic interest and pursue extracurricular activities to promote ongoing academic success.
Store Manager
Lil Champ
Lake Wales, FL
02.1997 - 09.2004
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Updated and maintained store signage and displays.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving problems.
- Maintained building cleanliness and surroundings.
- Worked with vendors on adhering to policies and delivery of products.
- Stocked products upon their arrival.
- Attentive to competitors pricing and adhere to changes.
Education
Some College (No Degree) - Medical Administration
Herzing University
Dearborn, MISkills
- Personnel training
- Product merchandising
- Retail sales
- Customer service and relations
- Teamwork
- Assessed customer product needs and interests in order to best recommend suitable items
- Money handling
- POS system operation
- Documentation and recordkeeping
- Critical thinking
- Planning & organizing
- Independent judgement
- Product and service knowledge
- Account management
- Time management
- Sales demonstration
- Attention to detail
Timeline
Sales Representative
Sojourner Provision
07.2022 - Current
Deli Manager
Kegel LLC
07.2017 - 07.2022
Homeschool Educator
Myself
09.2004 - 07.2017
Store Manager
Lil Champ
02.1997 - 09.2004
Some College (No Degree) - Medical Administration
Herzing University