Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Dori Smith

Chattanooga,TN

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Uber DriverCourierCustomer Service ManagerDriver

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Chattanooga, TNNashville, TNAtlanta, GAKnoxville, TN
Open to relocation: Yes

Salary Range

$35000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionPaid time offTeam Building / Company Retreats

Summary

Dependable delivery professional with extensive experience in customer service and logistics. Recognized for strong communication and teamwork skills, consistently achieving timely deliveries and maintaining high customer satisfaction.

Overview

14
14
years of professional experience

Work History

Uber Driver

Uber Eats
Chattanooga, TN
01.2019 - Current
  • Delivered high-quality food orders promptly and accurately to enhance customer satisfaction.
  • Navigated efficiently using GPS technology to optimize route selection and reduce delivery times.
  • Maintained vehicle cleanliness and safety standards to ensure compliance with health regulations.
  • Assisted in training new drivers on best practices for delivery efficiency and customer service excellence.
  • Developed strategies for managing peak hours, resulting in improved delivery performance during busy periods.
  • Adhered to tight schedule and met departure and arrival deadlines.

Courier

Roadie
Chattanooga, TN
01.2019 - 01.2022
  • Delivered packages efficiently across designated routes, ensuring timely arrivals and customer satisfaction.
  • Managed inventory tracking using mobile applications to optimize delivery schedules and reduce delays.
  • Collaborated with dispatch team to streamline logistics operations and enhance route planning effectiveness.
  • Trained new couriers on safety protocols, operational procedures, and best practices for efficient deliveries.
  • Developed strong relationships with clients through exceptional service, resulting in repeat business opportunities.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Developed strong relationships with clients through dependable service that ensured repeat business.

Manager

Waffle House
Chattanooga, TN
04.2014 - 01.2019
  • Streamlined daily operations, ensuring efficient workflow and optimal resource utilization.
  • Trained and mentored staff on service protocols and operational standards.
  • Implemented inventory management systems, reducing waste and improving stock accuracy.
  • Enhanced customer satisfaction by maintaining high service quality and addressing feedback effectively.
  • Developed training programs for new hires, fostering a strong team culture and skill development.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Oversaw daily operations to ensure optimal efficiency and customer satisfaction.

Manager

Dunkin' Donuts
Chattanooga, TN
03.2012 - 03.2015
  • Evaluated performance metrics to identify areas for process improvement, driving operational excellence.
  • Coordinated staff schedules to align with peak business hours, optimizing labor costs and efficiency.
  • Led initiatives to enhance food safety standards, ensuring compliance with health regulations and best practices.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.

Education

High School Diploma -

Soddy Daisy
Soddy, TN
05-1996

Skills

  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Efficiency and time management
  • Safety-focused
  • Problem-solving abilities
  • Critical thinking
  • Excellent communication
  • Strong working relationships
  • Organizational skills
  • Team collaboration

Timeline

Uber Driver

Uber Eats
01.2019 - Current

Courier

Roadie
01.2019 - 01.2022

Manager

Waffle House
04.2014 - 01.2019

Manager

Dunkin' Donuts
03.2012 - 03.2015

High School Diploma -

Soddy Daisy

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Dori Smith