DORIAN BENJAMIN
Summary
Spirited and purposeful professional with a curious mindset and a flair for providing exemplary customer care. Proficient in identifying and addressing learning gaps, fostering meaningful client relations, and critically evaluating organizational practices for continuous enhancement. Committed to lifelong learning, I bring a proactive approach to problem-solving and a strong advocacy for underrepresented voices. I am eager to contribute my dynamic skills and allegiance to excellence to a forward-thinking team.
Overview
4
4
years of professional experience
Work History
Substitute Teacher
Kelly Education and Substitute Teacher Service
08.2023 - Current
- Adapts quickly to different teaching styles, learning styles, curriculum materials, and school policies across 4 school districts
- Possesses distinguished classroom management skills and the ability to promptly assess individual student necessities
- Tailors instruction to meet the diverse needs of students, including those with special education requirements or English language learners for classrooms of 25+ children
- Cultivates and maintains positive relationships with students and school personnel.
Employee Solutions Associate
Charter Communications
08.2022 - 06.2023
- Provided expert direction to management and employees on policy interpretation and application, contributing to a well-informed and compliant organizational culture
- Consulted with 30-40 callers daily, utilizing customer relations management (CRM) software to track employee cases and solutions
- Developed a comprehensive service plan to ensure employee satisfaction and successful resolution of inquiries
- Compiled and reported trends to supervisory team to identify areas of improvement.
Hostess
Leroy Fox
02.2022 - 08.2022
- Greeted and welcomed 200+ guests per shift with a warm and friendly demeanor, creating a positive first impression and setting the tone for their dining experience
- Exhibited flexibility and strong multitasking skills by urgently working to meet various customer needs and preferences
- Navigated customer grievances in a placid manner paralleled with a positive attitude
- Conducted training for new hostesses and other staff members.
Desk Assistant
The University of North Carolina at Charlotte Housing and Residence Life
08.2021 - 05.2022
- Meticulously executed the auditing of key distributions and room assignments for over 2,100 constituents
- Governed front desk operations, including filing, data entry, answering phone calls, and addressing student questions and concerns.
STAR Mentor, and STAR Student Coordinator
Leadership Fellows
08.2019 - 12.2021
- Graduated from the Leadership Fellows Program in Fall 2019 and selected as a Fall 2020 Students Teaching And Reaching (STAR) Mentor, serving 5 students
- Facilitated virtual and in-person workshops for 60 participants in a 12-week leadership program as a Fall 2021 STAR Student Coordinator
- Scheduled and led weekly meetings with STAR mentor team, collaborating to construct unique experiences for divergent student cohorts.
Resident Advisor
The University of North Carolina at Charlotte Housing and Residence Life
08.2019 - 05.2021
- Rendered guidance and counseling to 48 first-year residents in areas such as personal, academic, and career development
- Responded to student crises and violations of university codes of conduct via an after-hours on-call rotation
- Designed and implemented educational and recreational programs for residents to promote healthy lifestyle choices.
Education
Bachelor of Arts - Communication Studies, Organizational Communication
The University of North Carolina at Charlotte
Charlotte, NC05.2022
Bachelor of Science - Health Systems Management
The University of North Carolina at Charlotte
Charlotte, NC05.2022
Skills
- Customer Service
- Crisis Management
- Empathy
- Cultural Competence
- Employee Relations
- Organizational Development
- Interviewing and Recruiting
- HRIS (Human Resources Information System)
- PeopleSoft
- BrassRing
- Kronos
- Microsoft Suites
- Administrative Services
Timeline
Substitute Teacher
Kelly Education and Substitute Teacher Service
08.2023 - Current
Employee Solutions Associate
Charter Communications
08.2022 - 06.2023
Hostess
Leroy Fox
02.2022 - 08.2022
Desk Assistant
The University of North Carolina at Charlotte Housing and Residence Life
08.2021 - 05.2022
STAR Mentor, and STAR Student Coordinator
Leadership Fellows
08.2019 - 12.2021
Resident Advisor
The University of North Carolina at Charlotte Housing and Residence Life
08.2019 - 05.2021
Bachelor of Arts - Communication Studies, Organizational Communication
The University of North Carolina at Charlotte
Bachelor of Science - Health Systems Management
The University of North Carolina at Charlotte
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