Dorian Dennis
Post Falls,ID
Summary
Smart and responsible liaison with strong interest in fostering communication and collaboration. Proactive in identifying issues with utmost confidence in practical solutions. Highly motivated and determined to make meaningful contributions to organization.
Overview
16
16
years of professional experience
Work History
Outpatient Service Coordinator
Kootenai Health
10.2020 - Current
- Helped implement Epic and provided support to our team having prior experience.
- Assisted in onboarding of new employees with hands on training and providing guidance on company policies
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in timely manner.
Patient Access Representative
Kaiser Permanente
04.2019 - 10.2020
- This position was based in Women's health and Urology Clinics as well as coverage with Eye Care, Mental Health, and central check in desk.
- Was appointed by Eye Care clinic to enter schedules for providers and helped initiate systems to improve accuracy and accountability.
- Processed incoming and external referrals, pre-authorizations, FMLA and leave paperwork efficiently and in timely manner.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Barista
The Cottage
01.2018 - 03.2019
- Welcomed guests and made them visually appealing specialty coffee.
- Assisted servers with running food, bussing and setting up tables.
- Accelerated order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks simultaneously.
Self-contracted Delivery Driver
Amazon Flex
05.2017 - 12.2017
- Delivered groceries or restaurant orders independently
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Delivery Driver and Packager
Finale's Gourmet Desserts
06.2016 - 04.2017
- Operated company van to deliver baked goods as far as 50 miles from home location.
- Supported warehouse operations when needed, contributing to well-rounded understanding of company logistics processes.
Florist Assistant and Barista
QFC
04.2015 - 06.2016
- Assisted customers find flowers and make them arrangements.
- Watered, organized, and cleaned plants as well as unload deliveries and organized merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Caretaker
Self-employed
09.2013 - 12.2014
- Provided behavioral/emotional support and supervision for 92-year-old woman with beginning stages of dementia.
- Administered medications and managed medical appointments.
- Provided safety, dignity, and healthy diet.
Hostess
The Can Can Cabaret
04.2013 - 10.2013
- Facilitated prompt and accurate seating and service of all guests
- Answered business phone, set and confirm reservations, and managed online media and advertising.
Cardiology Complex Procedure Scheduler
Group Health Cooperative
03.2012 - 12.2012
- Scheduled complex nuclear medicine tests and assured patients' instructions were communicated clearly and professionally.
- Coordinated with Virginia Mason Hospital to schedule patients for complex procedures with Cardiology doctors.
- Communicated written and verbal instructions and/or restrictions for patients' procedures, Managed incoming calls, electronic messages, paperwork, and faxes, Coordinated with multiple care teams to schedule Nuclear Medicine Tests while optimizing patient care through simple instructions, Collaborated check out: After-visit summaries, scheduling follow-up appointments, confirming lab or imaging orders, and authorizing medical record requests, Worked closely with care team for optimum patient care.
Patient Access Representative
Group Health Cooperative
09.2008 - 03.2012
- Lead team member who delegated reports and work queues between four Patient Service Coordinators in Cardiology, Internal Medicine, Rheumatology, and Endocrinology
- Responsible to manage Cardiology provider's daily schedule of patient appointments.
- Was part of multiple service level teamwork group that implemented EPIC practice management software and design new scheduling processes for Cardiology.
- Received multiple certificates of appreciation for satisfactory work and going above and beyond with patient services, Managed high volume incoming calls for multiple clinics, Provided high-level customer service in fast-paced healthcare setting, Registered patients in friendly, courteous manner, Scheduled Appointments and made appointment corrections, Processed referrals, Provided assistance with financial policies and collected co-payments, Verified Patient demographics and insurance coverage, Knowledge of Health Insurance Portability and Accountability Act (HIPAA) guidelines.
Education
Prerequisites for Radiologic Technology including communication studies, algebra, and intro to chemistry -
Shoreline Community College
Shoreline, WA01.2014
Skills
- Creative problem solving
- Cultural Awareness
- Interpersonal Communication
- Active listening and learning
- Organization and Time Management
- Implementing process improvements
- Attention to details
- Adaptable and Flexible
Hobbies
With all of my past employment information listed there is also the time that I'm not at work and how that is spent. Being raised in Missoula Montana I grew up with a fond connection with the wilderness and spend as much time there as I can. I've grown through the years as well as my experiences with the wilderness. I love learning and experiencing preservation and keeping our forests alive and thriving. I recently moved to Idaho so that I can be closer to the wilderness I was raised around and to spend even more time out there. I'm realizing that I want to make it a part of my life career and work towards something I deeply love and enjoy.
Timeline
Outpatient Service Coordinator
Kootenai Health
10.2020 - Current
Patient Access Representative
Kaiser Permanente
04.2019 - 10.2020
Barista
The Cottage
01.2018 - 03.2019
Self-contracted Delivery Driver
Amazon Flex
05.2017 - 12.2017
Delivery Driver and Packager
Finale's Gourmet Desserts
06.2016 - 04.2017
Florist Assistant and Barista
QFC
04.2015 - 06.2016
Caretaker
Self-employed
09.2013 - 12.2014
Hostess
The Can Can Cabaret
04.2013 - 10.2013
Cardiology Complex Procedure Scheduler
Group Health Cooperative
03.2012 - 12.2012
Patient Access Representative
Group Health Cooperative
09.2008 - 03.2012
Prerequisites for Radiologic Technology including communication studies, algebra, and intro to chemistry -
Shoreline Community College
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