Dorian Gibson
Grand Prairie,TX
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing software support to users and developing and implementing technical solutions.
Overview
4
4
years of professional experience
Work History
Software Support Specialist III
NCR
05.2019 - Current
- Worked closely with the development team to create a a support team for a new product
- Created support and procedure documentation
- Trained new team members on supporting APIs and the product
- Evaluated JSON payloads and system logs to troubleshoot failed API calls
- Broke down and evaluated customer problems, using testing tools, personal expertise and probing questions.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Design and develop multi-platform tools to assist the support team with troubleshooting.
Skills
- Training Junior Team Members
- Technical Support and Assistance
- Databases: SQL Server, MongoDB
- Web Applications
- Site Layout
- Application Programming Interface (API)
- Graphic and User Interface Design
- API Design Knowledge
- Code Debugging
- Python
- Flutter / Dart
- Javascript
Projects
BSL Support Dashboard - Desktop application
- Quickly search for a location based on the customer org and site id
- View location details such as hours, address, site name, id
- View the available menus and menu details
- Search and view order details to troubleshoot failed orders
- Ability to drag and drop a log into the parser to break down the log into a more human readable format
- Utilizing API calls to gather data
- Built using Dart with the Flutter framework
- Multi-platform support (Windows, MacOS, Linux)
Team Calender - Web application
- Used to keep track of team members schedule and submit PTO requests
- Supervisors have access to a dashboard used to manage team members
- Utilizing Microsoft single sign on for logging in
- Frontend : Angular
- Backend : NodeJS
- Database : SQL
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Software Support Specialist III
NCR
05.2019 - Current
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