Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Dorian K. Graves

Allen Park,MI

Summary

Accomplished Manager with over 20 years of customer service experience, adept at fostering strong professional relationships and enhancing team collaboration. Demonstrates exceptional communication skills to efficiently address client needs and resolve concerns, driving service excellence. Recognized for proven abilities in relationship building and strategic planning, contributing to organizational growth. Aiming to leverage extensive expertise to optimize service outreach and operational effectiveness.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Street Outreach

Wayne Metro
Detroit, MI
09.2024 - Current
  • Conduct regular outreach efforts to connect with individuals experiencing homelessness in various locations
  • Assess the needs of individuals experiencing homelessness and provide information on available resources
  • Facilitate access to temporary and permanent housing solutions and assist with application processes
  • Document outreach activities, client interactions, and progress towards goals to ensure accurate reporting and follow-up

New Car Salesman

Galeana’s Van Dyke Dodge
Warren, MI
09.2019 - 01.2024
  • Assist customers in the car buying or leasing process
  • Showcase vehicles and explain the features and warranties to customers
  • Coordinate with the finance department to determine each customer’s unique finance options
  • Negotiate car prices and trade-in values

Pit Manager

Argosy Casino Hotel & Spa
Kansas City, MO
11.2017 - 03.2019
  • Authorize fills and credits
  • Continual inspection of cards and dice
  • Monitor cash and chip transactions to ensure proper pay-outs
  • Keep win/loss reports for players
  • Provide feedback to dealers and dual rates
  • Run shift-Coordinate assignments of dealers to ensure coverage of all areas

Table Games Supervisor/Assistant Trainer

Hollywood Casino
Toledo, OH
05.2012 - 11.2017
  • Supervised dealers
  • Opened and closed tables
  • Ran Shift- Coordinated assignments of dealers to ensure coverage of all areas
  • Ensured that dealers and players adhere to policy and procedures
  • Filled in and teaching gaming classes when needed
  • Assisted in teaching dealers to learn new games
  • Continued helping new dealers to learn while on the floor
  • Participated in the hiring process by conducting interviews

General Laborer

Talaga Builders
Romulus, MI
07.2010 - 05.2012
  • Assisted in various home improvement jobs
  • Cleaned up Job site
  • Pick up supplies from builder supply company

Casino Dealer -MotorCity

MotorCity Casino
Detroit, MI
11.1999 - 07.2010
  • Answered questions about game rules and casino policies
  • Applied rule variations to card games such as blackjack, in which players bet on the value of their hands
  • Computed amounts of players' wins or losses
  • Conducted gambling games such as dice, roulette, or cards, following all applicable rules and regulations

Beverage Manager-MotorCity

MotorCity Casino
Detroit, MI
04.2002 - 01.2006
  • Ran Shift- Coordinated assignments of beverage personnel to ensure coverage of all areas
  • Wrote SOP (Standard Operating Procedure) manuals
  • Assigned duties to workers, assign break schedules and shift schedules
  • Consulted with managers/other personnel to resolve problems such as equipment performance, quality, and work schedules
  • Arranged for equipment maintenance, coordinated services such as waste removal and pest control
  • Coordinated the purchasing of supplies used in the beverage department

Casino Server/Bartender/Bar Back -MotorCity

MotorCity Casino
Detroit, MI
11.1999 - 04.2002
  • Took beverage orders from patrons and collected payments from customers
  • Ensured guest satisfaction by maintaining their beverage needs
  • Was responsible for knowing and following liquor regulations, as well as gaming regulations
  • Checked patrons' identification to ensure they met minimum age requirements for alcohol consumption

Education

High School Diploma -

Mount Clemens High School
Mount Clemens
06.1998

Skills

  • Needs assessment
  • Complex Problem-solving
  • Staff development
  • Customer service
  • Sales techniques
  • Interpersonal communication
  • New hire training

Certification

  • 2020 Ram Expert
  • 2020 Uconnect Expert
  • 2020 Mopar Expert
  • Top 100 Dodge Sales for 2020
  • Top Salesperson at Galeana’s 2020
  • Top gross per car at Galeana’s 2020

References

Available upon request.

Timeline

Street Outreach

Wayne Metro
09.2024 - Current

New Car Salesman

Galeana’s Van Dyke Dodge
09.2019 - 01.2024

Pit Manager

Argosy Casino Hotel & Spa
11.2017 - 03.2019

Table Games Supervisor/Assistant Trainer

Hollywood Casino
05.2012 - 11.2017

General Laborer

Talaga Builders
07.2010 - 05.2012

Beverage Manager-MotorCity

MotorCity Casino
04.2002 - 01.2006

Casino Dealer -MotorCity

MotorCity Casino
11.1999 - 07.2010

Casino Server/Bartender/Bar Back -MotorCity

MotorCity Casino
11.1999 - 04.2002

High School Diploma -

Mount Clemens High School

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Dorian K. Graves