Dorian Ricketts
Naples FL,FL
Summary
Enthusiastic professional with over 10 years of experience in the hospitality industry. Skilled in food safety, table setup, and cuisine familiarity, contributing to memorable dining experiences and strong customer relationships. Aiming to leverage expertise to support high-quality service in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Hotel Waiter
JW Marriott Marco Island Beach Resort
Marco Island, Florida
04.2024 - Current
- Delivered exceptional customer service, enhancing guest satisfaction in fast-paced dining environment.
- Guided guests with menu selections and dietary preferences, contributing to a personalized dining experience.
- Coordinated food and beverage orders for diverse clientele, ensuring timely and accurate service.
- Collaborated with kitchen staff to ensure timely meal preparation.
Assistant server/Food Server
Disney Cruise Lines
Celebration, Florida
05.2012 - 09.2022
- Delivered attentive service to guests in dining areas on cruise ships.
- Interacted with guests to create memorable dining experiences during cruises.
- Supported servers in timely delivery of food and beverages to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely meal preparation and presentation.
- Fostered customer relationships that encouraged repeat visits.
- Maintained cleanliness and organization of dining spaces throughout meal services.
- Sustained a tidy dining area to enhance guest experience.
- Utilized point-of-sale system for accurate order management.
Education
High School Diploma -
Ocho Rios High School
Ocho Rios Jamaica07-1999
Skills
- Customer service
- Menu knowledge
- Order management
- Point-of-sale management
- Food presentation techniques
- Food safety
- Dining area organization
Timeline
Hotel Waiter
JW Marriott Marco Island Beach Resort
04.2024 - Current
Assistant server/Food Server
Disney Cruise Lines
05.2012 - 09.2022
High School Diploma -
Ocho Rios High School