DORIANA HAYES
Ocala,FL
Summary
Team-focused customer service leader skilled in coaching staff, handling escalations, and maintaining organized, efficient operations. Known for clear communication and delivering high-quality service
Overview
7
7
years of professional experience
Work History
Chiropratic Assistant
Complete Care
09.2024 - Current
- Assisted with patient intake and scheduling, ensuring efficient clinic operations.
- Maintained and organized patient records using electronic health record systems.
- Supported chiropractic procedures by preparing treatment rooms and equipment.
- Educated patients on care plans and post-treatment instructions for optimal recovery.
Assistant
Supervisor of Elections, Polk County
10.2022 - 01.2024
- In/Out Bound calls
- Voter Records
- Microsoft
- Emails
- Excels Spreadsheets
- Elections Processing
- Coordinated departmental projects, ensuring alignment with organizational goals and timelines.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Lead Assistant
UPS Store- Customer Service
02.2020 - 09.2022
- Florida Notary Public
- Opener/Closer
- Training employees
- Finger Printing
- Created onboarding and training materials that helped the new hire, and mentored junior staff into taking on responsibility
- Monitored performance metrics to identify trends and recommend actionable strategies for improvement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Tax Preparer, Safetax (Seasonal)
09.2019 - 04.2020
- Assisted clients with refunds/Return IRS
- Customer Service
Front Desk Agent, Westgate Resorts
09.2018 - 08.2019
- Customer Service
- Answer Phones
- Maintain record of guests
Education
GED -
El Redentor Educative Center
Orlando, FL01.2013
Skills
- Led daily team operations and supported staff with tasks, questions, and training
- Communicated clearly with customers, employees, and management to ensure smooth workflow
- Scheduled shifts, assigned duties, and helped keep staffing levels balanced
- Trained new employees on company policies, procedures, and system use
- Maintained accurate records, reports, and documentation
- Assisted with administrative tasks such as emails, scheduling, and data entry
- Worked closely with other departments to solve issues and meet goals
- Helped improve team performance through coaching and positive feedback
- Adapted quickly to new procedures, technology, or work demands
Timeline
Chiropratic Assistant
Complete Care
09.2024 - Current
Assistant
Supervisor of Elections, Polk County
10.2022 - 01.2024
Lead Assistant
UPS Store- Customer Service
02.2020 - 09.2022
Tax Preparer, Safetax (Seasonal)
09.2019 - 04.2020
Front Desk Agent, Westgate Resorts
09.2018 - 08.2019
GED -
El Redentor Educative Center