Dorian Carlo Miraglia
Lakewood,CA
Summary
A dynamic professional with a proven track record of enhancing customer satisfaction and streamlining operations, notably at RAF Di Francesco Pugliese. Expert in team collaboration and problem-solving, fluent in English and Italian and Spanish, and adept in Microsoft and Google software. Increased clientele by 20% through innovative strategies and exceptional client relationship management.
Overview
9
9
years of professional experience
Work History
Gelato Scooper
RAF Di Francesco Pugliese
02.2024 - 11.2024
- Developed strong rapport with customers, leading to repeat business and positive word-of-mouth referrals.
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
- Provided valuable feedback to supervisors regarding potential improvements in process efficiency or customer experience enhancements.
- Trained new employees on best practices for scooping gelato, equipment use, and customer service techniques.
- Maintained a positive attitude and enthusiasm, even during high-stress situations, contributing to a pleasant atmosphere for both customers and coworkers.
- Managed cash register transactions with accuracy, maintaining proper cash handling procedures at all times.
- Balanced multiple responsibilities simultaneously during peak hours by prioritizing tasks effectively.
Tour Guide
Walkabout Florence SRL
06.2023 - 01.2024
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
Waiter
Trattoria Fonte Giusta
09.2021 - 05.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Inspected dishes and utensils for cleanliness
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
- Met with chef to review daily specials and menu changes
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Increased clientele by 20% monthly
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Intern
Accademia Del Gusto SRL
06.2022 - 07.2022
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Created new digital format for bookings and reservations for cooking classes.
- Increased clientele by 20% in first month of hiring.
- Assisted with overall transition of study abroad program and assisted with translations from Italian to English.
- Created overall satisfactory experience for clients of cooking class.
- Developed effective improvement plans in alignment with goals and specifications
- Interacted with customers by phone, email, or in-person to provide information
Tutor
Tutors.com
08.2020 - 08.2021
- Developed student confidence through positive reinforcement strategies.
- Responded to email and telephone requests to provide students with specific information.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
- Managed over 25 students weekly
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Package Handler
United Parcel Services
07.2015 - 07.2020
- Followed safety regulations to maintain safe work environment.
- Communicated regularly with supervisors to provide information on delays and issues with shipments.
- Loaded nearly 4,000 packages daily
- Proved successful working within tight deadlines and fast-paced environment.
- Followed verbal and written instructions to properly move and ship products.
- Maintained accurate records of incoming and outgoing packages and shipments for future reference.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Education
Master of Science - International Relations
Università Degli Studi Di Siena
Siena, Italy03-2025
Bachelor of Arts - History
California State University, Long Beach
Long Beach, California, USA05.2020
Associate of Arts - History
Long Beach City College
Long Beach, CA, USA05.2018
Skills
- Administrative tasks
- Talented leader
- Client Relationships
- English and Italian language fluency
- Research
- Team collaboration
- Outstanding communication skills
- Microsoft and Google Software Proficiency
- Problem-Solving
- Decision-Making
Languages
Italian
Full Professional
Spanish
Professional Working
French
Elementary (A2)
Affiliations
- UpperRoom Florence
Timeline
Gelato Scooper
RAF Di Francesco Pugliese
02.2024 - 11.2024
Tour Guide
Walkabout Florence SRL
06.2023 - 01.2024
Intern
Accademia Del Gusto SRL
06.2022 - 07.2022
Waiter
Trattoria Fonte Giusta
09.2021 - 05.2023
Tutor
Tutors.com
08.2020 - 08.2021
Package Handler
United Parcel Services
07.2015 - 07.2020
Master of Science - International Relations
Università Degli Studi Di Siena
Bachelor of Arts - History
California State University, Long Beach
Associate of Arts - History
Long Beach City College
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