Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Dorian Miraglia

Omaha,NE

Summary

Highly skilled Bilingual Liaison with comprehensive experience in fostering cross-cultural communication and building strong client relationships. Strengths include fluency in English and Spanish, problem-solving abilities, and exceptional interpersonal skills. Have made significant contributions to previous workplaces by bridging language barriers, enhancing customer satisfaction, and maintaining harmonious working environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Overnight Youth Advocate

Omaha Home for Boys
Omaha, Nebraska
03.2025 - Current
  • Provided crisis intervention and mediation during conflicts among youth.
  • Coordinated recreational activities to promote social interaction and teamwork.
  • Documented case notes and maintained accurate records of client progress.
  • Maintained positive, compassionate and respectful environment for individuals to feel safe.
  • Provided crisis intervention when needed by responding quickly and appropriately to emergency situations.
  • Maintained accurate records of client information including progress notes, treatment plans.
  • Used calm, positive, and encouraging approach with youth.

Temporary Bilingual Educational Specialist

Archdiocese of Omaha
Omaha, Nebraska
12.2024 - 03.2025
  • Maintained up-to-date records of communication and enrollment for Latino Families at Latino Enrollment Office.
  • Communicated with prospective families throughout the process of enrollment in new schools.
  • Assisted in the re-enrollment of current families.
  • Assisted in scholarship workshops to ensure that all families had the opportunity to apply for scholarships to assist in financing their children's education.
  • Communicated and helped with the coordination of tours of schools for prospective families.
  • Assisted in the payments for enrollment and re-enrollment of students.
  • Assisted in the social media and promotion of Catholic Schools of Omaha.
  • Maintained accurate data of communications, re-enrollment, and other information on Excel.
  • Assisted in any client's need especially in the matter of translation and or relay of information.

Gelato Server

RAF di Francesco Pugliese
Florence, Italy
02.2024 - 10.2024
  • Engaged customers with friendly service, answering questions about menu items.
  • Assisted in preparing gelato flavors according to established recipes and standards.
  • Maintained cleanliness and organization of service area throughout shifts.
  • Kept accurate records of sales transactions.
  • Strictly followed company policies regarding payment methods accepted, returns and exchanges.
  • Prepared orders quickly and correctly according to customer requests.
  • Operated cash register efficiently and accurately processed payments.
  • Complied with all local laws in regards to alcohol service when applicable.
  • Trained new staff members on Gelato Server duties.
  • Completed end-of-day duties by balancing payments and receipts in cash register.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Accompagnatore Turistico/Tour Guide

Walkabout Florence SRL
Firenze, Italy
07.2023 - 01.2024
  • Coordinated transportation and comfort needs for nearly 60 clients daily.
  • Stayed in contact with the office to coordinate transportation and with the restaurant to gage times in each destination.
  • The tour consisted of three cities, Siena, Pisa, and San Gimignano, in the Tuscany Region in Italy, and lasted nearly 12 hours.
  • Communicated with other tour guides to coordinate times and find solutions if there were any problems.
  • Dealt with disputes with clients and worked side by side with other fellow tour guides.
  • Managed group logistics and ensured timely departures.
  • Engaged visitors with storytelling and local cultural insights.

Waiter: part-time 25-35 hrs per week

Trattoria Fonte Giusta
Siena, Italia
09.2021 - 05.2023
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Inspected dishes and utensils for cleanliness.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Met with chef to review daily specials and menu changes.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Increased clientele by 20% monthly.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.

Intern: 10 hours per week

Accademia Del Gusto SRL
Siena, Italy
06.2022 - 07.2022
  • Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Created new digital format for bookings and reservations for cooking classes.
  • Increased clientele by 20% in first month of hiring.
  • Assisted with the overall transition of the study abroad program and helped with translations from Italian to English.
  • Created overall satisfactory experience for clients of cooking class.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Interacted with customers by phone, email, or in person to provide information.

Tutor: 10 hrs per week

Tutors.com
Remote
08.2020 - 08.2021
  • Developed student confidence through positive reinforcement strategies.
  • Responded to email and telephone requests to provide students with specific information.
  • Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
  • Managed over 25 students weekly.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.

Package Handler 25-35 hrs per week

United Parcel Services
07.2015 - 07.2020
  • Followed safety regulations to maintain a safe work environment.
  • Communicated regularly with supervisors to provide information on delays and issues with shipments.
  • Loaded nearly 4,000 packages daily.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Followed verbal and written instructions to move products correctly and ship them.
  • Maintained accurate records of incoming and outgoing packages and shipments for future reference.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

Education

Master of Science - International Relations

Università Degli Studi Di Siena
Siena, Italy
12-2026

Bachelor of Arts - History

California State University, Long Beach
Long Beach, California, USA
05.2020

Associate Degree for Transfer - History

Long Beach City College
Long Beach, California, USA
05.2018

Skills

  • Administrative tasks
  • Client Relationships
  • English, Italian, and Spanish language fluency
  • Team collaboration
  • Outstanding communication skills
  • Data analysis
  • Bilingual communication
  • Cultural awareness
  • Customer service
  • Conflict resolution

Certification

  • SAFE Environment certification December 2024 through the Archdiocese of Omaha
  • CPR certification through Omaha Home for Boys (April 2025)
  • First aid certification through Omaha Home for Boys (April 2025)

Languages

Spanish
Full Professional
Italian
Native/ Bilingual

References

References available upon request.

Timeline

Overnight Youth Advocate

Omaha Home for Boys
03.2025 - Current

Temporary Bilingual Educational Specialist

Archdiocese of Omaha
12.2024 - 03.2025

Gelato Server

RAF di Francesco Pugliese
02.2024 - 10.2024

Accompagnatore Turistico/Tour Guide

Walkabout Florence SRL
07.2023 - 01.2024

Intern: 10 hours per week

Accademia Del Gusto SRL
06.2022 - 07.2022

Waiter: part-time 25-35 hrs per week

Trattoria Fonte Giusta
09.2021 - 05.2023

Tutor: 10 hrs per week

Tutors.com
08.2020 - 08.2021

Package Handler 25-35 hrs per week

United Parcel Services
07.2015 - 07.2020

Master of Science - International Relations

Università Degli Studi Di Siena

Bachelor of Arts - History

California State University, Long Beach

Associate Degree for Transfer - History

Long Beach City College

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