Highly detail-oriented and people-oriented professional with over 10 years of experience in effectively resolving complex matters and delivering top-notch service. Strong multitasking abilities, thrives in fast-paced environments, and has a knack for quickly adapting and learning new skills.
Hi, I’m
TaNeesha Conner
Bellevue,NE
Summary
Overview
8
years of professional experience
1
Certification
Work History
Omaha Home for Boys
Youth Advocate
01.2024 - Current
Job overview
- Enhanced youth engagement by implementing innovative programs and activities tailored to their interests.
- Conducted assessments to determine types of services individuals required.
- Managed volunteer recruitment efforts, facilitating a strong workforce dedicated to empowering young people in the community.
- Developed and executed individualized action plans, resulting in improved academic performance and personal development.
- Facilitated group sessions addressing topics such as conflict resolution, self-esteem building, and decision making.
- Assisted youth in setting achievable goals by providing guidance and support throughout their journey towards success.
- Maintained accurate case records and documentation in compliance with organizational standards and confidentiality guidelines.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
Principle Choice Solutions LLC
Contractor
06.2020 - Current
Job overview
- Calls consists of helping providers confirm eligibility and claim status for the dependents and spouses of the Veterans
- Also take calls from the beneficiaries to address the same concerns they may have regarding their eligibility or claims
- Consulted with members or providers to assess needs and propose optimal solutions.
- Optimizes experience by delivering superior services and effectively troubleshooting issues.
- Helped large volume of callers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to individualized needs through competent customer service and prompt problem-solving.
- Built rapport with callers through active listening and empathetic responses, fostering positive relationships.
- Enhanced provider and member satisfaction by promptly addressing inquiries and resolving issues.
Piedmont Airlines
Ramp Agent
06.2022 - 02.2023
Job overview
- Assist with cleaning, sanitizing and preparing planes for the next flight
- Performing security searches to confirm no contraband on the planes
- Loading / offloading luggage from the planes
Walmart
Customer Service Representative
05.2017 - 05.2021
Job overview
- Energetic and performance driven customer care representative
- Defusing escalating calls
- Addressing any concerns or product related questions
- Maintained open lines of communication with customers throughout the escalation process, ensuring their needs were addressed with care and transparency.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
Target
Guest Service Associate
10.2018 - 06.2020
Job overview
- Assist guests with completing checkout of their merchandise
- Assist with processing credit card payments
- Stock new merchandise onto shelves
- Greet customers when entering or leaving the store
- Maintain clean and tidy work area
- Handle merchandise returns and exchanges
- Help guest set up registries
Education
North High MagnetOmaha, NE
North High Magnet from General Studies
05.2008
University Overview
Skills
- Youth guidance
- Youth engagement
- Behavioral support
- Relationship building
- Nonviolent communication
- Problem analysis
- Creative expression
- Youth supervision
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Effective communication
Accomplishments
Accomplishments
- 1 out of 26 awarded within a company of 1750 the Diamond Elite Status for 2024.
- Selected as mentor/trainer for new hires.
- Recognized by management for achievement.
- Quality Statistics Achiever on a monthly basis.
Certification
CPR Certification
Timeline
Youth Advocate
Omaha Home for Boys
01.2024 - Current
Ramp Agent
Piedmont Airlines
06.2022 - 02.2023
Contractor
Principle Choice Solutions LLC
06.2020 - Current
Guest Service Associate
Target
10.2018 - 06.2020
Customer Service Representative
Walmart
05.2017 - 05.2021
North High Magnet
North High Magnet from General Studies
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