Dorianna Soliz
Colorado Springs,CO
Summary
Behavioral health and business development professional with experience in crisis intervention and case management. Builds client relationships and coordinates care across internal teams and community partners. Supports staff to resolve client concerns and improve service delivery and recovery outcomes.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Supervisor
Department of Human Services
Colorado Springs, Colorado
01.2026 - Current
- Managed the hiring process and conducted staff training and evaluations.
- Coordinated daily workloads and monitored service desk coverage to maintain operational efficiency.
- Facilitated staff in providing human services casework and client assistance, enhancing service delivery.
- Ensured compliance with Department of Human Services policies by reviewing eligibility files.
- Resolved client concerns and escalated complex issues to management.
Case Manager / Behavioral Health Professional (Intern)
Sandstone
Colorado Springs, CO
01.2023 - Current
- Conducted comprehensive needs assessments to develop tailored treatment plans that directly addressed client challenges.
- Coordinated client care plans with interdisciplinary teams and community resources, improving client support and treatment effectiveness.
- Delivered crisis intervention services to mitigate risks associated with substance use disorders, ensuring client safety and support.
- Maintained accurate, confidential documentation, ensuring compliance with regulations and enhancing quality of care.
Business Development Specialist/Medical Manager
Recovery Unlimited
Colorado Springs, Colorado
01.2025 - 12.2025
- Established strategic partnerships with community organizations and healthcare providers, improving service delivery and increasing community engagement.
- Conducted market research to identify potential clients and business opportunities, informing targeted business development strategies.
- Cultivated client relationships to boost satisfaction and strengthen long-term partnerships.
- Collaborated with internal teams to align services with client needs and preferences.
- Conducted workshops and training sessions for staff on effective business strategies, enhancing team capabilities.
Medical Support Specialist (Lead)
Achieve Whole Recovery
Colorado Springs, CO
01.2022 - 08.2025
- Enhance patient recovery outcomes by 30% through consistent care coordination and teamwork.
- Collaborated with healthcare professionals to create and implement tailored patient treatment strategies.
- Supported patients during withdrawal and recovery, delivering crucial emotional support and education.
- Maintained electronic health records and scheduled patient appointments to streamline service delivery.
Domestic Violence Specialist
Woman Against Violence
Colorado Springs, Colorado
01.2018 - 01.2024
- Developed tailored safety plans based on individual client situations and risks.
- Provided crisis intervention support, enabling clients to navigate immediate challenges of domestic violence.
- Facilitated support groups for survivors to foster shared experiences and enhance coping strategies.
- Conducted needs assessments to identify and connect clients with tailored resources and support services.
Medical Assistant
Emergency Department
Colorado Springs, CO
12.2022 - 11.2023
- Supported physicians in patient care and clinical documentation, streamlining workflow for improved patient interactions.
- Documented patient history, vitals, and test results in EHR systems, ensuring accurate and comprehensive patient records.
- Ensured sanitized, organized, and fully stocked exam rooms, promoting efficient and effective patient examinations.
CDL Truck Driver
Amazon
Colorado Springs, CO
12.2018 - 11.2022
- Operated commercial vehicles on designated routes, achieving timely deliveries and enhancing customer satisfaction.
- Delivered freight on schedule, ensuring timely service and maintaining a spotless driving record.
- Ensured vehicle safety and DOT compliance through regular maintenance checks, contributing to reliable operations.
- Conducted pre-trip inspections to verify vehicle safety and compliance, minimizing risk of incidents.
- Maintained accurate logs of driving hours and freight details as per regulations.
Manager
Lowe's
Colorado Springs, CO
12.2015 - 10.2019
- Implemented cost-saving measures that enhanced operational efficiency and contributed to overall profitability.
- Oversaw daily operations, supervised staff, and ensured customer satisfaction through effective service delivery.
- Managed daily store operations and ensured compliance with company policies.
- Facilitated team meetings to align on sales goals and enhance customer service strategies.
- Trained and mentored staff on product knowledge and customer engagement techniques, improving service quality.
Education
Addiction Recovery - Addiction Counseling
Pikes Peak Community College
Colorado Springs, CO05-2025
Certificate - Medical Assisting
IntelliTec College
CO12-2018
Associate of Arts - Health Sciences
Pikes Peak Community College
Colorado Springs, CO10-2019
Bachelor of Science - Social Work
Pikes Peak Community College
Colorado Springs, COSkills
- Clinical documentation accuracy
- EHR documentation
- Regulatory compliance oversight
- Eligibility review
- Case management
- Market analysis
- Partnership development
- CRM management proficiency
- Policy compliance
- Customer service excellence
- Customer service
- Effective communication
- Active listening
- Effective communication and active listening
- Policy compliance
- Policy compliance
- Customer service excellence
Certification
- Certified Medical Assistant (AAMA, CO Registered)
- Certified Addiction Technician - in progress
- Peer Recovery Certified
- CPR and First Aid Certified
- CDL Class A License
- QPR Cert
Languages
- English, Fluent
- Spanish, Intermediate
References
- Shannon Duncan, Professor, Community College of Colorado Springs, Shannon.Dunnan@pikespeak.edu
- Andre Burciaga Medical Support Supervisor, Achieve Whole Recovery, 562-637-9030
- Maria Andino, Business Partner, 719-238-3153
Bonus
"I've worn a lot of hats - from stethoscope to steering wheel - but the one that fits best is the one where I get to help people find hope again."
Timeline
Supervisor
Department of Human Services
01.2026 - Current
Business Development Specialist/Medical Manager
Recovery Unlimited
01.2025 - 12.2025
Case Manager / Behavioral Health Professional (Intern)
Sandstone
01.2023 - Current
Medical Assistant
Emergency Department
12.2022 - 11.2023
Medical Support Specialist (Lead)
Achieve Whole Recovery
01.2022 - 08.2025
CDL Truck Driver
Amazon
12.2018 - 11.2022
Domestic Violence Specialist
Woman Against Violence
01.2018 - 01.2024
Manager
Lowe's
12.2015 - 10.2019
Addiction Recovery - Addiction Counseling
Pikes Peak Community College
Certificate - Medical Assisting
IntelliTec College
Associate of Arts - Health Sciences
Pikes Peak Community College
Bachelor of Science - Social Work
Pikes Peak Community College