Summary
Overview
Work History
Education
Skills
Certification
Websites
Languages
Timeline
Generic

Dorian Quintana

Las Vegas,NV

Summary

I have gained valuable experience working as a customer service representative at Weight Watchers International. Through this role, I have improved my customer service skills, including active listening, empathy, and effective communication. I can understand and address customer concerns and needs, ensuring their satisfaction and fostering positive interactions. My experience has taught me the importance of patience, diplomacy, and problem-solving, which has helped me handle even the most challenging customer situations with grace and professionalism. I am a versatile candidate with technical proficiency and creative talents, ready to excel in any remote job opportunity.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Weight Watchers International
02.2020 - 11.2022

As a customer service representative, my role is all about creating exceptional experiences for our valued customers. I am genuinely passionate about this role and bring high competence and enthusiasm to every interaction.

My day begins with a genuine smile and a positive attitude. I am a master of active listening, making sure to fully understand our customers' needs and concerns. With a deep product knowledge, I can provide accurate and concise information, ensuring our customers have all the answers they seek.

I am a problem-solving expert, quickly addressing any issues or challenges that arise. My goal is to not just meet but exceed customer expectations. I do this by going the extra mile to find solutions and making sure every customer feels heard and valued.

I thrive in a fast-paced environment, efficiently managing multiple tasks and inquiries simultaneously. My communication skills are top-notch, and I convey information clearly and effectively, whether it's through phone calls, emails, or live chat.

Above all, I am dedicated to creating lasting, positive impressions. I aim to turn every customer interaction into an opportunity to build trust and loyalty. My passion for customer service drives me to continuously improve and adapt to meet our customers' evolving needs, leaving them satisfied and eager to return.

Education

Software Development Certificate - Computer Software And Media Applications

University of Nevada - Las Vegas
Las Vegas, NV
06.2024

Skills

As a customer service representative, my role is all about creating exceptional experiences for our valued customers I am deeply passionate about this, and my commitment to high competence and enthusiasm shines through in every interaction

My day begins with a smile and a genuine desire to assist customers in the best way possible I actively listen to their needs and concerns, showing empathy and understanding I am a problem solver, and I tackle each issue with enthusiasm and a solutions-oriented mindset

My product knowledge is top-notch, and I stay up-to-date with all the latest updates and features so that I can provide accurate and helpful information I handle inquiries swiftly and efficiently, ensuring that every customer feels heard and valued

I am a master of communication, both written and verbal Whether it's through emails, phone calls, or live chat, I ensure that my responses are clear, concise, and tailored to each customer's needs I am a great multitasker, managing multiple inquiries simultaneously without compromising the quality of my assistance

Dealing with difficult situations is where my passion truly shines I remain calm under pressure, offering solutions and reassurance to upset customers I go the extra mile to exceed their expectations, turning potential negatives into positives

My enthusiasm doesn't stop at problem-solving I actively seek feedback from customers, always striving to improve and deliver an even better experience next time I am a valuable asset to my team, sharing best practices and contributing to a positive, collaborative work environment

In summary, I am a customer service representative who embodies competence, enthusiasm, and passion in every aspect of my role I am dedicated to providing exceptional service and making a lasting positive impact on our customers' lives

brinBringnique blend of skills and qualities that make me an invaluable asset to any team As a software developer, I possess a strong technical foundation in languages like HTML, JavaScript, and CSS, enabling me to tackle complex coding challenges and contribute to innovative software solutions

Beyond coding, I'm a content creator, audio engineer, and video editor, demonstrating my versatility and creative flair I excel in 2D and 3D motion design, harnessing tools like Adobe After Effects to produce captivating visual content that engages and informs

My track record in managing my label and thriving as a freelance content creator underscores my determination, creativity, and multitasking abilities I'm not just a problem solver; I'm a creative force that can elevate your brand's content strategy

With exceptional people skills, honed through my customer service experience at Weight Watchers International, I connect with individuals on a personal level I can understand and address their unique needs and concerns, turning potential issues into opportunities for customer satisfaction and loyalty

In summary, my outstanding technical expertise, creative talents, and exceptional people skills make me a highly reliable and adaptable asset to any business I'm not just a problem solver; I'm a creative powerhouse that can significantly contribute to your company's success and growth


In conclusion, I am fully dedicated to leveraging my skills, certifications, and commitment to excellence as a purchasing agent to contribute to the continued success of our organization I look forward to playing a pivotal role in optimizing our procurement processes, ensuring the timely delivery of quality materials, and ultimately helping our company thrive in a competitive business landscape Your trust in my abilities is greatly appreciated, and I am excited to continue making a positive impact on our operations
In conclusion, I am fully dedicated to leveraging my skills, certifications, and commitment to excellence as a purchasing agent to contribute to the continued success of our organization I look forward to playing a pivotal role in optimizing our procurement processes, ensuring the timely delivery of quality materials, and ultimately helping our company thrive in a competitive business landscape Your trust in my abilities is greatly appreciated, and I am excited to continue making a positive impact on our operations

Certification

have consistently demonstrated my commitment to personal and professional development by earning several key certifications. These include certifications in Work Keys and Tabe Testing, showcasing my proficiency and competence in various skills. Additionally, I hold both OSHA 10 and OSHA 30 certifications, underlining my dedication to safety and compliance in the workplace, and I'm also certified to operate a forklift safely.

As a testament to my dedication to the ever-evolving field of technology, I'm actively working towards obtaining a software development certification, a testament to my determination to excel in this domain. These certifications not only reflect my current expertise but also underscore my unwavering commitment to continuous learning and self-improvement. I am eager to further my education and expand my knowledge to make a lasting impact in my chosen field.

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Customer Service Representative

Weight Watchers International
02.2020 - 11.2022

Software Development Certificate - Computer Software And Media Applications

University of Nevada - Las Vegas
Dorian Quintana