Hi, I’m
Dorie Smith
Covington,GA
Summary
Detail-oriented Banking Professional with 13 years in branch banking, customer service, call center operations, and loan operations. Managed high-volume loan documentation and processed financial transactions, safeguarding sensitive customer information. Demonstrated expertise in maintaining quality compliance and resolving issues effectively in fast-paced environments.
Overview
13
years of professional experience
Work History
Affinity Bank/Newton Federal BankCovington, Georgia
Call Center Representative
01.2018 - 08.2020
Job overview
- Handled account inquiries to provide effective and high-quality customer service.
- Resolved customer complaints by investigating service issues and adhering to company protocols.
- Assisted customers with inquiries about balances, transaction histories, and loan statuses.
- Guided users through digital banking services, including password resets and mobile access.
- Executed account maintenance requests, such as changing addresses and replacing debit cards.
- Processed stop-payment orders and managed direct deposits to ensure timely transactions.
- Supported online bill payment processes and implemented two-factor authentication for security enhancement.
Newton Federal BankCovington, Georgia
Head Teller/Teller
04.2013 - 08.2020
Job overview
- Supervised teller team to ensure adherence to bank policies and enhance operational integrity.
- Managed daily cash operations, ensuring accurate cash drawer balances.
- Implemented security protocols to protect cash and sensitive information.
- Resolved customer issues promptly, maintaining high service standards and improving customer satisfaction.
- Monitored vault cash levels, ordered currency from the Federal Reserve Bank.
- Processed wire transfers for domestic and international customers efficiently.
- Identified and reported fraudulent activity, contributing to enhanced security measures and risk management.
- Conducted basic administrative tasks including handling phone inquiries and emails.
Affinity Bank/Newton Federal BankCovington, GA
Loan Operations Specialist
08.2020 - 09.2026
Job overview
- Processed and booked over 50 auto-loan contracts weekly into bank's core system.
- Reviewed vehicle collateral, interest rates, and buyer information to ensure compliance and accuracy prior to booking loans.
- Compared signed loan packages with approved terms to identify discrepancies and prevent errors.
- Managed detailed loan documentation with a focus on accuracy and meticulous attention to detail.
- Managed active loan files and updated borrower accounts to maintain accurate customer information profiles.
- Acted as primary contact for borrowers, promptly resolving account concerns to enhance customer satisfaction.
Education
Finger Lakes Community College
Some College (No Degree)
University Overview
Skills
- Loan servicing
- Loan compliance
- Cash operations management
- Account maintenance proficiency
- Detail orientation
- Customer service excellence
- Complaint handling
- Conflict resolution
- Time management
- Team collaboration
- 10-key proficiency
- Communication skills
Websites
Timeline
Loan Operations Specialist
Affinity Bank/Newton Federal Bank
08.2020 - 09.2026
Call Center Representative
Affinity Bank/Newton Federal Bank
01.2018 - 08.2020
Head Teller/Teller
Newton Federal Bank
04.2013 - 08.2020
Finger Lakes Community College
Some College (No Degree)