GRACE ARRIOLA
The Bronx,NY
Summary
Detail-oriented professional experienced in legal assistance and customer service, highly skilled at multitasking in fast-paced environments. Strong organizational skills support effective case management and team collaboration, while exceptional communication fosters positive client relationships. Prepared to contribute expertise and dedication to a thriving team.
Overview
4
4
years of professional experience
Work History
Legal Assistant/Calendar Clerk
Kravet, Hoefer & Maher, P.C.
The Bronx, New York
03.2025 - Current
- Maintained strict confidentiality, protecting sensitive client information from adjusters and defense attorneys as required by legal ethics and regulations.
- Provided administrative support to 3 attorneys by managing calendars, scheduling appointments, organizing files, preparing correspondence, filing court documents and obtaining necessary signatures.
- Ensured prompt and professional handling of telephone calls to support attorney-client interactions, meeting plans and conference organization requirements.
- Sorted out incoming mail, mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Assisted in drafting and reviewing legal correspondence, including letters, emails, and faxes.
- Obtain, track, and organize medical records for litigation. Ensure timely receipt of records, prepare documents for attorney and defense review, and maintain accurate logs in compliance with HIPAA regulations.
- Scheduled and coordinated depositions, hearings, trials, and meetings.
- Utilized legal software and databases for case management and legal research.
- Prepared settlement packages which included releases of all claims against defendants involved in the litigation process.
- Managed a large caseload of personal injury claims, including car accidents, medical malpractice, and slip and fall cases.
- Collaborated with other professionals such as investigators, medical experts or vocational rehabilitation specialists when necessary.
- Worked closely with attorneys to coordinate and communicate their respective portions of legal claims, including workers’ compensation matters.
Floor Supervisor
Swarovski On Fifth
Manhattan, New York
10.2023 - 03.2025
- Lead and motivate a team of sales associates to achieve daily sales goals, contributing to a dynamic and successful store environment
- Ensure the sales floor is organized, displays are visually appealing, and all products are priced accurately
- Deliver exceptional customer service, catering to client needs during appointments and walk-ins
- Oversee store operations, including closing procedures, cash handling, and deposit preparation
- Train and mentor staff on retail excellence and company standards to enhance team performance
- Answer customer calls regarding orders, transactions, and store inquiries, maintaining professional phone etiquette
- Assigned tasks to team members to complete within designated time frames.
- Monitored sales performance during every shift and implemented action plans to improve KPIs such as conversion, average transaction value, and units per sale
- Oversaw inventory management, including stock replenishment and cycle counts
- Curated and hosted in-store client events to drive engagement and attract high-value clientele
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Delivered a white-glove client experience for a high-net-worth clientele, guiding purchases of fine jewelry and diamond pieces valued in the thousands
- Conducted regular staff meetings to communicate updates and expectations.
- Managed cash register operations including deposits, withdrawals, transfers.
- Organized contests and competitions with staff to achieve sales targets.
Host
Top of the Rock Observation Deck
06.2022 - 09.2023
- Welcomed an average of 1,000+ guests daily, creating a friendly and engaging environment reflective of company values
- Provided directions, recommendations, and assistance to guests, including priority access for individuals with disabilities.
- Collaborated with team members to deliver seamless visitor experiences and resolve any incidents promptly.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Reporting any accidents, incidents, or injuries to managers on duty.
- Responsible for handling huge gatherings and the general public in the attraction.
- Scanning a variety of tickets, including passes, vouchers, and VIP tickets.
- Addressed guest inquiries and resolved issues promptly and professionally.
- Trained new hosts on operational procedures and customer engagement techniques.
- Coordinated with security staff to maintain safety protocols within the observation area.
- Assisted Spanish-speaking visitors with directions, ticketing, and inquiries, helping ensure a welcoming experience for a diverse guest base
- Assisted with coordination of private events and large group or school tour bookings, ensuring smooth check-in
Education
Bachelor of Arts - Political Science And Psychology
City College of New York
New York, NY01-2026
Skills
- Case management
- Document drafting
- Court filing
- Writing and editing
- Administrative support
- Client communication
- Scheduling and timekeeping
- Task prioritization
- Time management
- Team collaboration
- Microsoft Word
- Microsoft office
- Interviewing clients
- Relationship building
- Sales leadership
- Staff training and development
- Store operations
- Staff training and development
- Retail operations
- Sales expertise
Languages
Spanish
Professional
Timeline
Legal Assistant/Calendar Clerk
Kravet, Hoefer & Maher, P.C.
03.2025 - Current
Floor Supervisor
Swarovski On Fifth
10.2023 - 03.2025
Host
Top of the Rock Observation Deck
06.2022 - 09.2023
Bachelor of Arts - Political Science And Psychology
City College of New York