GRACE ARRIOLA

• Handled office scheduling and calendared any court ordered deadlines, motions, and other important dates.
• Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
• Assisted in drafting legal documents for attorney review, ensuring timely service upon defendants and proper filing with the court.
• Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
• Managed and processed attorney billing with accuracy, ensuring timely invoicing and organized financial records.
• Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
• Managed high-volume workload while maintaining strict attention to detail on every task such as taking regular phone calls from clients and creating supportive documents for the attorneys
• Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
• Facilitated client meetings and consultations, ensuring all necessary documentation was prepared and available for attorney review.

• Lead and motivate a team of sales associates to achieve daily sales goals, contributing to a dynamic and successful store environment
• Ensure the sales floor is organized, displays are visually appealing, and all products are priced accurately
• Deliver exceptional customer service, catering to client needs during appointments and walk-ins
• Oversee store operations, including closing procedures, cash handling, and deposit preparation
• Train and mentor staff on retail excellence and company standards to enhance team performance
• Answer customer calls regarding orders, transactions, and store inquiries, maintaining professional phone etiquette
• Assigned tasks to team members to complete within designated time frames.
• Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
• Developed strong rapport with clients through consistent follow-up and attention to detail.

Welcomed an average of 1,000+ guests daily, creating a friendly and

engaging environment reflective of company values

Provided directions, recommendations, and assistance to guests,

including priority access for individuals with disabilities

Handled ticket scanning and managed high guest volumes efficiently

during peak hours

Collaborated with team members to deliver seamless visitor

experiences and resolve any incidents promptly

Handled high-pressure situations with composure, effectively

managing large parties or unexpected events during busy shifts.

Reporting any accidents, incidents, or injuries to the managers.•

Responsible for handling huge gatherings and the general public in

the attraction.

Scanning a variety of tickets, including passes, vouchers, and VIP••

tickets.

Keeping guests safe while running elevators in accordance with a

strict time schedule.