Dorinda Hawkins
Skiatook,OK
Summary
Dynamic and results-oriented professional with extensive experience in office management and event planning, notably at Supreme Healthcare/Next Level Labs. Excelled in enhancing operational efficiency and team productivity through effective leadership and organizational skills. Demonstrated expertise in customer service and EHR systems, significantly improving client satisfaction and streamlining administrative processes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Manager
Supreme Healthcare/Next Level Labs
03.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Contributed to workplace safety by ensuring compliance with established emergency protocols.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Managed daily office functions to maintain seamless operations.
- Facilitated patient care coordination through effective communication with patients and healthcare professionals.
- Conducted thorough insurance verification and managed referral processes.
Catering/Event Planning Assistant
Affairs to Remember Caterers
03.2008 - 02.2022
- Planning and executing all phases in preparation for special events
- Maximized venue potential through strategic space utilization and innovative design concepts, creating unforgettable atmospheres for guests.
- Facilitated seamless communication between all parties involved in an event, ensuring everyone was well-informed throughout the event.
- Maintained a high level of professionalism and composure in stressful situations, effectively troubleshooting issues as they arose.
- Boosted team productivity by efficiently delegating tasks among staff members according to individual strengths and skill sets.
- Exceeded client expectations through exceptional attention to detail, from the planning stages to event wrap-up.
- Enhanced event experiences by meticulously organizing and executing various logistical aspects of events.
Patient Service Representative
Stillwater-Blackwell Medical Clinic
08.2019 - 03.2021
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Athena Health, Tebra, Practice Fusion, and Advanced MD to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and coinsurance
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
Receptionist
Ponca City Alliance Medical Clinic
01.2018 - 08.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Front Office Assistant Manager
Keeney Healthcare
02.2012 - 12.2017
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed inventory supplies, reducing waste and ensuring availability of essential materials for daily operations.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Facilitated communication between patients and healthcare professionals to ensure timely and accurate information exchange.
- Streamlined front office operations, contributing to more organized and welcoming environment for visitors.
- Trained and supervised employees on office policies and procedures.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
High School Diploma -
Blackwell High School
Blackwell, OK05-1987
Skills
- Dependandable and Honest
- Compassionate
- General/Office Administration
- Organizational skills
- Interpersonal/Relationships skills
- Customer Service
- Policy implementation
- EHR ( Athena Health, Practice Fusion, Tebra, and Advanced MD)
- Office Administration
- Computer skills
- Decision-making
- Problem resolution
- Teamwork
- Professional and courteous
- Managing operations and efficiency
Certification
- The Medical Biller NAHAEC 06/2021
Timeline
Office Manager
Supreme Healthcare/Next Level Labs
03.2020 - Current
Patient Service Representative
Stillwater-Blackwell Medical Clinic
08.2019 - 03.2021
Receptionist
Ponca City Alliance Medical Clinic
01.2018 - 08.2019
Front Office Assistant Manager
Keeney Healthcare
02.2012 - 12.2017
Catering/Event Planning Assistant
Affairs to Remember Caterers
03.2008 - 02.2022
- The Medical Biller NAHAEC 06/2021
High School Diploma -
Blackwell High School
Similar Profiles
Joseph YanulJoseph Yanul
Direct Service Professional at Supreme HealthcareDirect Service Professional at Supreme Healthcare
RATI BHATTRATI BHATT
Technical Officer at Supreme Pharma Healthcare Pvt. Ltd,Technical Officer at Supreme Pharma Healthcare Pvt. Ltd,
JUANITA ATUAHENEJUANITA ATUAHENE
Support Worker at Supreme Healthcare Recruitment LimitedSupport Worker at Supreme Healthcare Recruitment Limited