Dorine Charamba
Taunton,MA
Summary
Service-oriented Sales Person who delivers high quality customer service by accurately assessing client needs and recommending the most useful policies and products.
Licensed insurance professional with extensive experience in sales, prospecting and lead generation. Seeks a position offering new challenges and opportunities for career growth and advancement. Seasoned Licensed Insurance Broker bringing strong background in property and automobile insurance. Sales and marketing expertise.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Personal Lines Account Manager
Roger Keith & Sons Insurance Agency, Inc.
09.2015 - Current
- Answer customer questions, solve problems, and make necessary policy changes in a professional and timely manner
- Assist customers in navigating the claims process
- Manage renewals, including ensuring that all relevant discounts and endorsements have been applied to the policy and that customers are satisfied with their current coverage
- Provide quotes for additional lines of business
- Participate in marketing and book roll overs
- Identify and solicit sales prospects in agency databases through cross-selling and upselling
Personal Lines Account Manager
C & S Insurance Agency
08.2013 - 08.2015
- Duties the same as described above for Roger Keith & Sons Insurance Agency
Personal Lines Account Manager
Estabrook and Chamberlain Insurance Agency
05.1998 - 08.2013
- Duties the same as described above
Personal Lines Insurance Agent
AAA Southern New England
05.1995 - 05.1998
- Duties the same as described above
- Assist AAA members with various services such as trip tickets, travelers checks, signing up for memberships, etc.
Personal Lines Insurance Agent
Farrell Insurance Agency (now Farrell Backlund)
02.1989 - 05.1995
- Duties the same as described above
- Also served as receptionist as needed- answering and distributing phone calls, processing incoming mail, answering customer questions in a friendly and professional manner
Education
High School Diploma -
New Bedford High School
New Bedford, MA06.1981
Skills
- Customer service expert dedicated to ensuring positive customer experiences
- Insurance product knowledge including but not limited to: home, auto, dwelling, fire, umbrella, and recreational products
- Policy coverage expert
- Talented salesperson
- Quotes and sales
- Underwriting knowledge
- Endorsed enhancements
- Time Management
- Multitasking
- Proactive team player
Certification
CPIA, Certified Professional Insurance Agent-2018
CCLP, Certified Commercial Lines Professional-2016
LIA, License Insurance Advisor- 2015
CPPL, Certified Professional in Personal Lines-2013
AAI, Accredited Adviser of Insurance- 2013
Certified Public Insurance Woman- 1993
CISR, Certified Insurance Service Representative- 1991
Property and Casualty License- 1986
Timeline
Personal Lines Account Manager
Roger Keith & Sons Insurance Agency, Inc.
09.2015 - Current
Personal Lines Account Manager
C & S Insurance Agency
08.2013 - 08.2015
Personal Lines Account Manager
Estabrook and Chamberlain Insurance Agency
05.1998 - 08.2013
Personal Lines Insurance Agent
AAA Southern New England
05.1995 - 05.1998
Personal Lines Insurance Agent
Farrell Insurance Agency (now Farrell Backlund)
02.1989 - 05.1995
High School Diploma -
New Bedford High School
CPIA, Certified Professional Insurance Agent-2018
CCLP, Certified Commercial Lines Professional-2016
LIA, License Insurance Advisor- 2015
CPPL, Certified Professional in Personal Lines-2013
AAI, Accredited Adviser of Insurance- 2013
Certified Public Insurance Woman- 1993
CISR, Certified Insurance Service Representative- 1991
Property and Casualty License- 1986
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