DORIS ALICEA
Staten Island
Summary
To secure a challenging position that will offer me an opportunity for growth and personal development where acquired skills may be used to achieve common go
Overview
18
18
years of professional experience
Work History
Production Coordinator
PRWT Services Inc.
Staten Island
02.1996 - 07.2014
- Company Overview: E-ZPass NY Project
- Receives and batches incoming mail and parcels
- Collection and batch incoming correspondence
- Processing returned mail applications, demographics to existing E-ZPass account holders
- Prepare replenishments and violation payments for remittance processors
- Reconciling returned mail and correspondence
- Processing returned mail applications and payments to existing E-ZPass account holders
- Identify requests for resident discount stickers
- Prepare accounts for refund adjustments
- Review activity of high valuation transactions and stem counts for verification
- Processes adjustments according to prescribed standards
- Coding vehicle plate letters and indexing for ease of future retrieval
- Assist in providing customer service
- Excellent customer service and organizational skills
- E-ZPass NY Project
Customer Service Representative
Superior Staff Resources
Staten Island
02.1996 - 01.2014
- Company Overview: E-ZPass NY
- Provides customer service in a call center via phone & email
- Updating account demographics; assisting with plan change
- Processing payments for account holders, processing violation payments
- Assisted with the training of new employees
- E-ZPass NY
Education
High School -
Julta Richmond High School
New YorkReferences
References are available on request.
Timeline
Production Coordinator
PRWT Services Inc.
02.1996 - 07.2014
Customer Service Representative
Superior Staff Resources
02.1996 - 01.2014
High School -
Julta Richmond High School