Doris Baez
Kissimmee,FL
Summary
Dynamic leader with a proven track record at Salem Media Group, enhancing author satisfaction and streamlining publishing processes. Excelled in CRM & Database Management and demonstrated exceptional leadership, driving a 20% increase in sales targets. Skilled in fostering client relationships and leveraging technology to achieve measurable success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
AUTHOR SERVICES TEAM LEAD
Salem Media Group
Maitland, Florida
11.2022 - Current
- Led the end-to-end publishing lifecycle for a diverse author portfolio, overseeing manuscript submissions, editorial workflows, design, production, and marketing.
- Guided authors on digital distribution best practices, leveraged analytics to streamline processes, and improved overall efficiency.
- Built strong client relationships through transparent com medication, proactive problem-solving, and strategic counsel, driving measurable growth and consistently elevating author satisfaction.
After Press Representative
Salem Media Group
Maitland, Florida
11.2021 - 11.2022
- Served as the primary liaison post-publication, providing dedicated support and guidance to authors after their works went to press.
- Managed communications with distributors, retailers, and marketing teams, ensuring titles received optimal placement and visibility.
- Responded promptly to author inquiries, tracked performance metrics, and facilitated the execution of promotional initiatives.
- Maintained high standards of client satisfaction through proactive communication, resourceful problem-solving, and a keen focus on elevating each author’s long-term success in the marketplace.
English as a Second Language Teacher
VIPKID International
Remote, Florida
10.2018 - 11.2021
- Consistently attracted and engaged a diverse student base, delivering over 4,000 virtual classes to more than 800 students.
- Leveraged effective cross-cultural communication and differentiated instruction to maintain 100% positive parent feedback while fostering measurable student growth.
- Proactively managed enrollment processes, maintained detailed progress reports, and provided comprehensive feedback, ensuring a streamlined, supportive, and high-quality learning experience.
Small Business Advisor
AT&T Mobility
Orlando, FL
05.2015 - 06.2018
- Within six months, collaborated with management to implement store objectives and deliver comprehensive training to new sales representatives, significantly improving team performance and service quality.
- Consistently exceeded monthly sales targets by 20% through proactive client engagement, ultimately increasing revenue and enhancing customer satisfaction.
Retail Sales Consultant
AT&T Mobility
Orlando, FL
07.2007 - 05.2015
- Within six months, partnered with management to define store objectives and provided comprehensive training to new sales representatives, significantly elevating team performance and service standards.
- Consistently exceeded monthly sales targets by 20% through proactive client engagement, boosting overall revenue and customer satisfaction.
Education
Bachelor of Science - Business Administration
University of Central Florida
Orlando, FL05-2010
Associate of Science - Marketing
Valencia College
Orlando, FL06-2005
Skills
- CRM & ERP Systems
- Billing & Account Management Software
- Troubleshooting & Diagnostic Tools
- Content Management Systems (CMS)
- CRM & Database Management
- Email Marketing Platforms
- Self-Publishing Platforms
- Social Media Management Tools
- SEO & Keyword Research Tools
- Website Maintenance & E-Commerce Integration
- Learning Management Systems (LMS) & Virtual Classrooms
- Video Conferencing & Communication Tools
- Communication
- Critical thinking
- Multitasking
- Leadership
- Excellent communication
- Flexible and adaptable
- Task prioritization
- Microsoft Word
- Teamwork and collaboration
Affiliations
- children's book author
- self publisher
- content creator
- school volunteer
Certification
- Google Digital Marketing and E-Commerce Professional Certificate
Timeline
AUTHOR SERVICES TEAM LEAD
Salem Media Group
11.2022 - Current
After Press Representative
Salem Media Group
11.2021 - 11.2022
English as a Second Language Teacher
VIPKID International
10.2018 - 11.2021
Small Business Advisor
AT&T Mobility
05.2015 - 06.2018
Retail Sales Consultant
AT&T Mobility
07.2007 - 05.2015
Bachelor of Science - Business Administration
University of Central Florida
Associate of Science - Marketing
Valencia College
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