Ivorie Billings

• Optimized digital onboarding frameworks, leading to a 30% increase in operational efficiency, improved client retention, and a 20% higher profitability for financial institutions.
• Accelerated project delivery timelines by 40%, enhancing ROI and customer satisfaction in the digital banking sector, while ensuring a 90% on-time delivery rate across 150+ large-scale projects.
• Spearheaded the launch of a digital banking automation platform at NCR, driving a 30% increase in customer engagement in the first quarter, and delivering $100K in annual cost savings through enhanced self-service capabilities.
• Implemented an automated Smartsheet reporting dashboard, improving key metric tracking by 30%, and streamlining executive decision-making for professional services and steering committees.
• Mentored and developed a team of project managers using Agile methodologies, boosting project execution efficiency by 20% in six months, while ensuring 100% compliance with financial regulations in collaboration with C-level executives and vendors (FIS, Zelle, FISERV, etc.).
• Directed risk mitigation and budgetary control strategies, proactively reducing high-impact project risks, and improving profitability by 50%, while negotiating cost-effective Statements of Work (SOWs) to optimize financial and operational efficiency.
• Delivered comprehensive presentations to stakeholders, highlighting inefficiencies, and proposing strategic quarterly solutions, leading to measurable adoption and revenue increases.

• Enhanced workflow efficiency by 25% through automation, improving service reliability & customer satisfaction
• Strengthened business continuity by 35% via cloud-based integrations, mitigating operational risks
• Spearheaded a cost-reduction initiative, streamlining cloud storage infrastructure and saving $180K annually
• Created and presented a detailed operational risk report, providing insights and solutions that improved processes within one quarter

• Boosted backlog efficiency by 30%, aligning projects with corporate priorities
• Led a project portfolio optimization initiative, identifying redundant projects and reallocating resources, resulting in $1.5M in cost savings
• Partnered with finance, IT, and product teams to synchronize project execution with strategic goals
• Implemented Agile methodologies, increasing customer satisfaction by 15% and strengthening brand loyalty
• Developed a C-level strategic presentation, outlining process inefficiencies & proposing solutions that improved operations within one quarter

• Managed and partnered with Microsoft Exchange engineers, and coordinated with the global leadership team in delivering their migration from MS Exchange Server 2007/2010 to MS Exchange 2013 Cloud Server architecture.
• Work closely with the executives and stakeholders while developing a master project schedule that pinpoints resources for the project, deliverables, timelines, strategies, and objectives across various systems and processes within our client’s environment.
• Implemented process improvements, which resulted in a 30% increase in efficiency across various departments.
• Identified, addressed, and either resolved or escalated project issues.

• Developed and updated business requirement documents.
• Initiated and participated in weekly team Agile/SCRUM sprints using JIRA/Pivotal Tracker to create user stories for project task reporting.
• Facilitate business meetings with stakeholders, ensuring the end solution meets ROI goals.
• Coordinated test case management, planning, and scheduling for the project.
• Created and tested SQL queries with various databases, using different BI tools for reporting and project research.

Key Accomplishments:

• Completed the Dynamic Content Project and Production Deployment on time and under budget.

• Directed strategies for SunTrust's CRM/Data Management Platform migration, cutting migration errors by 30%.
• Reviewed, analyzed, and documented duplicated data and system errors, achieving a 98% resolution rate in weekly reports within Primavera, SharePoint, and CRM platforms.
• Developed reporting frameworks, improving data visualization efficiency by 40%, and reducing reporting time by 35%.
• Developed automated data feeds using UNIX KornShell, optimizing data retrieval, and enhancing data processing speed by 50% through streamlined PL/SQL scripts for STI IBM Mainframe integration.