Accomplished Principal Technical Program Manager at Amazon, recognized for driving high-impact health tech initiatives. Expert in Agile methodologies and cross-functional collaboration, I spearheaded a PHI-enabled login system, enhancing interoperability and boosting member acquisition. Proven leader in strategic planning and risk mitigation, delivering significant operational improvements and customer experience enhancements.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Principal Technical Program Manager / Senior Technical Program Manager
AMAZON
01.2021 - Current
Driving high-impact programs across Amazon Health, including One Medical, Health Condition Programs, Amazon Care, and Health Shared Tech. Recognized for leading complex, cross-functional initiatives with strategic outcomes across multiple business units.
Principal Technical Program Manager
Amazon, US
01.2022 - 12.2024
Leading mission-critical health tech initiatives with broad organizational impact. Key achievements include:
Login with Amazon (LWA) for PHI: Spearheaded the launch of a PHI-enabled extension of LWA, enabling secure Amazon sign-in on One Medical. This improved interoperability across health programs, simplified access, and increased member acquisition and conversion.
Health Profile Management Optimization: Led initiative that reduced duplicate health profiles, resulting in a 70% decrease in related issues impacting Amazon Pharmacy in 2024, significantly improving customer experience and operational efficiency.
Caregiver Management System: Designed and delivered a centralized system enabling caregivers (family, friends, guardians) to manage care for multiple individuals, enhancing support for dependent populations.
Care AI Assistant: Delivered a dual-layer solution combining an interactive, chat-based AI assistant with automated task routing.
Next-Generation Scheduling System: Led end-to-end development of a dynamic scheduling platform for Operations Managers to manage provider appointment slots. Oversaw product definition, UX, architecture, and rollout.
Single-threaded owner of a multi-team, cross-org program (120+ team members)
Drove all phases: strategy, planning, execution, launch, and post-launch support
Proactively mitigated risks, built cross-functional alignment, and resolved blockers
Executed an “development spike” to accelerate delivery while maintaining scalability and technical excellence
Directed multiple concurrent workstreams under aggressive timelines with high visibility
Senior Technical Program Manager
Health Shared Tech
07.2023 - 06.2024
Led multiple high-impact initiatives within Amazon Health Shared Technology, focusing on data privacy, authorization, and organizational scalability.
Transitive Authentication (TA) for Healthcare: Launched a service that generates secure TA tokens enriched with healthcare-specific context (e.g., profile identifiers, consent metadata, tokenized payload). This significantly reduced the risk of PHI (Protected Health Information) exposure and enabled healthcare data custodians to enforce fine-grained access controls using Amazon’s Authorization Library.
Health Service Registry: Delivered a centralized, up-to-date inventory of all systems accessing PHI, enabling visibility into data types, access boundaries, and governance rules across diverse interfaces (web, analytics, admin).
Drive concept evaluation, scoped launch requirements, and led cross-functional alignment with Security, Privacy, and Principal Engineering stakeholders.
Navigated resourcing constraints, secured engineering bandwidth, and delivered a POC that progressed to production launch with a feature enhancement backlog.
Established program mechanisms supporting 10+ development teams: standardized intake processes, roadmap reviews, document repositories, and stakeholder updates (flash reports).
Built and maintained Quick sight dashboards for real-time project and resource tracking, enabling informed prioritization and trade-off decisions across leadership.
Senior Technical Program Manager
Health Condition Program Marketplace Launch
01.2023 - 06.2023
Spearheaded the launch of Amazon Health’s new payer-aware shopping experience for third-party digital health offerings, operating in a PHI-compliant ecosystem.
Delivered a customer experience framework for condition-based shopping, enabling discovery, insurance coverage checks, evaluation, checkout, and status tracking of digital health programs.
Tackled complex, ambiguous problems involving high regulatory and business risk, often lacking precedents or frameworks.
Communicated strategic trade-offs and solutions to senior leadership across multiple VP orgs, influencing priorities and architectural decisions.
Established joint operating models across orgs and mechanisms including Security and Launch Plans, Review trackers, Weekly flash updates, Leadership connects, cross-functional working sessions, and executive walkthroughs
Owned technical work back plans, GTM strategy, risk registry, and decision trackers.
Acted as subject matter expert on health ASIN setup and Amazon product systems, contributing to discovery, testing, and tech guidance.
Senior Technical Program Manager
Amazon Care
01.2021 - 12.2021
Launched and scaled Amazon Care, a virtual-first primary and urgent care service across the U.S., including in-person care expansion to new regions.
Owned end-to-end technology delivery: API integrations, micro services, AWS infrastructure setup, and compliance requirements.
Orchestrated work across ~15 product teams and cross-functional orgs (Operations, Clinic, Security, Privacy, QA) to define MVPs and delivery roadmaps.
Rolled out scalable program management frameworks using Jira, Confluence, Quip, and custom dashboards.
Championed mechanisms to boost engagement and quality, including customer experience testing and “play-with” sessions for early feedback.
Created detailed execution plans, secured cross-functional buy-in, and led resource allocation and tracking with engineering and ops leadership.
Implemented rigorous governance: weekly program reviews, security and privacy audits, executive leadership updates.
Led the rollout of Operational Readiness Reviews and security certification for over 100 services, contributing to org-wide Operational Excellence (OE) metrics and knowledge-sharing initiatives.
Technical Project Manager / Solution Architect
Global Data Deletion Program
02.2018 - 01.2021
Led the end-to-end program delivery for data privacy initiatives, focusing on GDPR and CCPA compliance across 7,000+ applications for American Express Technologies.
Designed and implemented global data deletion and privacy compliance programs, aligning with legal and regulatory requirements.
Defined the program structure, delivery model, stakeholder engagement, and delivery roadmap in collaboration with business and legal teams.
Championed Agile practices, facilitated backlog refinement with Product Owners, and prioritized user stories to align with strategic outcomes.
Tracked project health through burn down charts, retrospectives, and RAID logs; used Rally for Agile delivery tracking and reporting.
Led architecture reviews, functional gap analyses, and design approvals to ensure enterprise alignment.
Partnered with infrastructure and cloud teams to optimize resource use and drive reusable, scalable architecture patterns.
Directed cross-functional teams and vendor resources; managed staffing, planning, and delivery schedules.
Technical Program Manager | Technical Project Manager | Scrum Master | Application Architect | Technical Lead | Business Analyst | Programmer
TATA CONSULTANCY SERVICES (TCS)
08.2005 - 01.2021
Served for over 13 years at Tata Consultancy Services, a leading global IT consulting firm, as an external IT consultant for American Express Technologies. Held multiple roles with increasing responsibilities across program management, architecture, agile leadership, and software delivery. Successfully managed and executed enterprise-scale initiatives from various global locations (onshore, nearshore, and offshore), with consistent performance and no employment gaps.
Technical Project Manager / Solution Architect
Global Record Retention Program
08.2015 - 01.2018
Managed the enterprise-wide implementation of Record Retention Utility using the COTS product InfoArchive, supporting compliance, audit readiness, and controlled archival processes.
Oversaw full lifecycle program delivery: planning, business analysis, design, testing, implementation, and production support.
Spearheaded product evaluation, procurement negotiations, and vendor contract finalization.
Defined and delivered enterprise information architecture and functional designs, supporting long-term data retention strategies.
Partnered with legal, audit, and infrastructure teams to ensure security, compliance, and availability aims were met.
Defined engineering and application metrics for performance, availability, and SLA adherence.
Mitigated risks across infrastructure, business alignment, and program dependencies while ensuring strategic alignment with enterprise IT goals.
Technical Project Manager / Scrum Master
Acquisition Platform Modernization
12.2010 - 07.2015
Led a multi-year transformation program for the New Accounts Application (mainframe-based with DB2 backend), delivering core business functionality enhancements and co-branded product launches.
Managed full lifecycle delivery for multiple concurrent projects, including new products and co-branded card implementations.
Acted as the central liaison between business, technology, and operations teams; established governance models and stakeholder communication plans.
Developed project charters, estimates, and resource plans; forecasted efforts and managed invoicing, budgeting, and cost controls.
Oversaw delivery reviews and facilitated cross-team coordination for integrated solution development.
Technical Lead
Email Marketing Transformation
10.2008 - 11.2010
Led the overhaul of outbound email marketing arbitration processes to improve offer relevance and customer contact frequency management.
Designed and implemented a two-stage offer arbitration engine, incorporating segmentation logic, contact frequency rules, and offer optimization.
Provided consulting to marketing and business teams to define contact strategies and refine email marketing processes.
Led database architecture, configuration, and automation of backup and recovery procedures, including standby setup for high availability.
Designed and developed enterprise solutions in Java and Oracle; implemented SSO integrations and access controls.
Conducted unit and integration testing, and ensured SLA compliance, root cause analysis, and continuous improvement of production processes.
Business Systems Analyst
Mobile Application Launch
04.2008 - 09.2008
Collaborated closely with stakeholders to determine detailed user, business, and functional requirements for a mobile application launch.
Developed comprehensive project documentation including vision and scope statements, use case documents, business process models, use case diagrams, activity diagrams, and state chart diagrams to clearly articulate requirements and workflows.
Acted as the primary liaison between business units and systems teams, bridging the gap to ensure a shared understanding of project scope from both business and technical perspectives.
Conducted in-depth interviews with IT partners—including application owners, Business Solution Managers, and Infrastructure teams—to map the current application monitoring processes (“As Is”) and identify gaps for the desired future state (“To Be”).
Authored detailed functional and user specifications to guide development and testing efforts for the mobile application.
Evaluated vendor capabilities by analyzing product demos and documentation to assess alignment with Associated Bank’s needs, leading to a narrowed vendor shortlist and scoring based on key requirements.
Supported enhancements related to credit cards, payment processing, balance transfers, and line of credit functionalities, ensuring alignment with business goals and compliance standards.
Programmer
Email Communication Suite
10.2005 - 03.2008
Designed and implemented complex programming solutions utilizing Epiphany, delivering robust and scalable software components.
Created and maintained thorough technical documentation to support existing systems and future enhancements, facilitating knowledge sharing across teams.
Provided technical support and guidance to team members and business users to resolve issues and optimize usage.
Defined and executed appropriate software testing protocols, ensuring high-quality deliverables and early defect detection.
Conducted code reviews, reengineered legacy code, and fixed defects to improve system reliability and maintainability.
Education
Masters in Technology - Software Engineering
Visveswaraiah Technological University
Karnataka, India
Bachelors in Engineering - Electronics & Communication Engineering
Visveswaraiah Technological University
Karnataka, India
Skills
Project management tools: Clarity, Rally, JIRA, MS Project
Program Delivery & Strategic Alignment Align program delivery with overarching strategic business objectives to drive enhanced profitability and sustainable growth. Lead and inspire organizational initiatives that effectively address both short-term priorities and long-term goals, ensuring cohesive progress across all levels.
Leadership in Large-Scale Projects Spearhead large-scale, cross-functional projects involving multiple teams by developing and maintaining comprehensive project roadmaps. Provide mentorship and coaching to stakeholders on process improvement methodologies, while championing the adoption of collaborative tools to foster transparency and efficiency.
Cross-Functional Collaboration & Product Strategy Partner closely with business units, product management, and operations teams to define and prioritize product backlogs and roadmaps. Focus on delivering maximum business value by aligning development efforts with key organizational priorities.
Systems Implementation & Workflow Optimization Design and implement complex systems and workflows aimed at boosting team productivity and operational efficiency. Utilize metrics-driven approaches to monitor performance and identify areas for continuous improvement.
Business Consulting & Application Conceptualization Offer strategic business consulting and application conceptualization services to optimize operational effectiveness and streamline processes. Collaborate with stakeholders to identify pain points and devise innovative solutions that enhance overall organizational performance.
Technical Expertise & Innovation Architect and develop innovative software applications leveraging advanced technologies such as Agentic AI, Microservices, and Data Warehousing. Demonstrate deep expertise in healthcare domains, including Virtual Health, Healthcare Revenue Cycle Management, Electronic Health Records (EHR), and Workflow Automation.
Project & Risk Management Oversee comprehensive project viability assessments, including cost-benefit analysis, change management strategies, and risk mitigation plans. Ensure projects are executed within scope, budget, and timeline constraints.
Technical Oversight & Infrastructure Planning Lead technical design, infrastructure planning, and operational readiness efforts to guarantee scalable, resilient, and cost-effective solutions. Drive cost optimization initiatives while maintaining high standards of quality and reliability.
End-to-End Software Development Leadership Manage the full lifecycle of software development programs—from stakeholder engagement and budgeting to procurement and methodology implementation. Foster a culture of accountability, innovation, and continuous delivery to achieve business aims effectively.
Timeline
Senior Technical Program Manager
Health Shared Tech
07.2023 - 06.2024
Senior Technical Program Manager
Health Condition Program Marketplace Launch
01.2023 - 06.2023
Principal Technical Program Manager
Amazon, US
01.2022 - 12.2024
Principal Technical Program Manager / Senior Technical Program Manager
AMAZON
01.2021 - Current
Senior Technical Program Manager
Amazon Care
01.2021 - 12.2021
Technical Project Manager / Solution Architect
Global Data Deletion Program
02.2018 - 01.2021
Technical Project Manager / Solution Architect
Global Record Retention Program
08.2015 - 01.2018
Technical Project Manager / Scrum Master
Acquisition Platform Modernization
12.2010 - 07.2015
Technical Lead
Email Marketing Transformation
10.2008 - 11.2010
Business Systems Analyst
Mobile Application Launch
04.2008 - 09.2008
Programmer
Email Communication Suite
10.2005 - 03.2008
Technical Program Manager | Technical Project Manager | Scrum Master | Application Architect | Technical Lead | Business Analyst | Programmer
TATA CONSULTANCY SERVICES (TCS)
08.2005 - 01.2021
Masters in Technology - Software Engineering
Visveswaraiah Technological University
Bachelors in Engineering - Electronics & Communication Engineering
Principal Owner | Senior Principal Technical Program Manager at SelMil Project Management ConsultingPrincipal Owner | Senior Principal Technical Program Manager at SelMil Project Management Consulting