Mack Frederick
Flagler Beach
Summary
Dynamic Technical Program Manager and Product Manager with a track record of leading high-profile, large-scale enterprise projects in Security, Infrastructure, and Software Delivery. Strong background in Cloud Solutions in healthcare and government applications. Expertise in Agile methodologies and budget management for portfolios exceeding several millions. Proven ability to build cohesive teams and drive strategic initiatives that enhance client satisfaction and project outcomes.
Overview
28
28
years of professional experience
Work History
Technical PDM/Senior Program Manager
Davita
03.2023 - Current
- Leading the Davita IT field operation portfolio for Clinical and Billing.
- Managing the transition from on prem to GCP Cloud architecture for multiple applications.
- Collaborates with stakeholders for strategic roadmap, PI planning, backlog health.
- Utilizes Jira, ServiceNow, Salesforce, Mulesoft (AI), and Apptio (TargetProcess).
- Directing multiple distributed cross-functional teams to implement strategic healthcare initiatives.
- Assist in dependency, change, and risk management.
- Tracking program budget and spend with OPEX and CAPEX budgets.
Program Manager/Product Owner/Agile Lead
Humana
02.2021 - 03.2023
- Managed portfolio budget encompassing $20 million operational expenditures and $40 million capital expenditures.
- Directed cloud program for Humana utilizing Azure, AWS, and API development.
- Assisted in establishing the hybrid agile development environment to unify siloed organizational structures.
- Structured delivery teams and allocated labor hours to align with project timelines.
- Executed all aspects of vendor management
- Oversaw 2 project managers, 2 product managers, a 1 RTE.
Cloud Project Manager
Kaiser Permanente
04.2018 - 01.2021
- Managed the Cloud Virtualization of physical infrastructure from a Program Level (VMware).
- Developed MS Project plans and Excel spreadsheets to meet Enterprise requirements.
- Balanced multiple program budgets exceeding $5M simultaneously.
- Provided technical expertise in device side configuration (Slot/Port, NIC, SFP) and switch side configuration (IP, Subnet, Gateway).
- Partnered with DCs to rack/Stack, and DevOps for data migrations.
- Assisted in data migration, SAN allocations, IBM image builds, and network security protocols.
- Worked with full distributed team including assets in India and the US.
- Onboarded needed resources for project completion from contracts, and created help guides for process learning.
- Groomed the new feature backlog and production enhancement backlog for all teams.
- Drove stakeholder management across multiple project teams.
Program Manager/Scrum Master/PO
WOW!
Denver
09.2017 - 04.2018
- Collaborated with leadership in creating PMO framework for Agile Process management.
- Created the funding model and forecast fiscal project cost.
- Provided Scrum duties for DevOps teams.
- Managed 2 project managers including interviews and hiring process.
- Drove vendor management.
- Worked with tools such as MS Project, Clarity, Salesforce (Mulesoft), AWS, and others.
- Assisted in the implementatiof of an ERP (NetSuite) platform.
- Started the foundation of a CCAAS platform migration of 5 Call Centers.
- Managed the design of the new network requirements for the OMIN-Channel install.
Program Manager/Product Owner
CenturyLink
Centennial
09.2016 - 09.2017
- Developed strategic plan for Big Data build with $6 million-dollar budget encompassing 15-20 projects.
- Managed and developed the financial spend forecast for delivery which comprised resource labor spend.
- Assisted in the creation of the Agile/PMO delivery Model for standard operations.
- Wrote Business cases; worked with stakeholders to forge project scopes, established Change management process, and trackeded/report project health to stakeholders or C-Level committee.
- Designed Infrastructure schedule encompassing 4 data centers deployments, Software delivery of Flume, Kafka, Sqoop tools, Hadoop installation timeline, and Cyber Security needs.
- Negotiated vendor contracts, tracked distributed team metrics, and prioritized WBS.
- Created operational policies, procedures, standards, and guidelines.
- Managed 2 project managers, 18 developers, and agile office.
- Ensured project completion by coordinating resources and timetables with distributed cross-functional teams.
- Coached Product Owners on Story Scope and Feature Prioritization to maximize ROI by 18%.
Program/Project Manager/Scrum Master
Comcast
Littleton
06.2013 - 08.2016
- Lead $9 million-dollar Data Center project increasing efficiency by 75% while saving 31% annually.
- Shared duties as the RTE for scrum teams operating under SAFe for proper release coordination.
- Defined scope for several projects with stakeholder input, managed actual budget spending.
- Conducted Portfolio work with PPM Clarity.
- Managed the onboarding of new FTEs and vendors assigned to project.
- Arranged the creation of a Tier 1 and Tier 2 Call center including development of network architecture.
- Oversaw 20-25 projects simultaneously: managed full life cycle of projects from inception through completion.
- Directed cross-functional teams including UI/UX, DevOps, Network Engineers, and Data Analysts.
- Mentored Product Owners, maintained agile artifacts, assisted with backlog prioritization.
Program Manager/Product Owner
US Army
Tarin Kowt
01.2009 - 04.2013
- Managed 3 resources for multiple military projects across the country.
- Collaborated with military leadership to gather requirements and manage expectations.
- Oversaw $30 million-dollar yearly budget with tracking monthly project spending and payroll.
- Counseled military on physical security of hardware along with software security for login/data storage.
- Guided several infrastructure teams in design, implementation, and sustainability of multiple networks located across Afghanistan.
- Served as a Scrum Master in developing software for aviation assets.
- Established training guidelines for cross-functional teams within aviation task forces.
Aviation/SOC/Project Manager
US Army
Ft. Bragg
09.1998 - 01.2009
- Ran multiple teams comprising 10 people in combat and stateside operations.
- Promoted infrastructure requirements for transition from paper logs to electronic logbooks, streamlining data management.
- Trained team members on development processes, enhancing team proficiency and supporting project management.
- Facilitated development and software QA, improving product stability for end users.
- Collaborated with IAS office to establish best practices for security governance.
Education
Bachelor of Science - Project Management
Colorado State University
Online11-2026
Skills
- Technical Communication
- Stakeholder Engagement
- Technical Documentation
- Project Documentation
- PowerPoint
- Excel
- MS Project
- Jira
- Agile Tools
- Project Tracking
- Incident Management
- Power BI
- Azure
- MS Team Services
- Zeplin
- Zendesk
- Trello
- SharePoint
- Confluence
- Clarity
- Word
- Visio
- Remedy
- OneDrive
- Portfolio Management
- Netsuite
- Customer Engagement
- SalesForce
- Integration Strategy
- Project Portfolio
- Performance Metrics
- Vendor Management
- Agile
- Scrum Master
- Product Owner
- Value Stream Mapping
- Scaled Agile Framework
- Project Management Certification
- Process Improvement
- Service Management
Training
Scrum Master, Product Owner, Lean Portfolio Management, Leading SAFe, PMP Bootcamp, Six Sigma Green/Yellow Belt, ITIL
Languages
Fluent, Speaking, Reading, Writing
Timeline
Technical PDM/Senior Program Manager
Davita
03.2023 - Current
Program Manager/Product Owner/Agile Lead
Humana
02.2021 - 03.2023
Cloud Project Manager
Kaiser Permanente
04.2018 - 01.2021
Program Manager/Scrum Master/PO
WOW!
09.2017 - 04.2018
Program Manager/Product Owner
CenturyLink
09.2016 - 09.2017
Program/Project Manager/Scrum Master
Comcast
06.2013 - 08.2016
Program Manager/Product Owner
US Army
01.2009 - 04.2013
Aviation/SOC/Project Manager
US Army
09.1998 - 01.2009
Bachelor of Science - Project Management
Colorado State University