Doris Brown
Houston
Summary
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
AAA Call Center
09.2022 - 05.2023
- Listen to customers' concerns, issues and questions remotely
- Maintain a positive attitude and calmly respond to customers' complaints
- Open new customer accounts
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Mail Handler Assistant
United States Postal Service
01.2021 - 06.2022
- Maintain records, complete shipping forms and use copy machines
- Perform Dock Clerk responsibilities when needed
- Ensured timely dispatch of outgoing mail, preparing packages and envelopes with appropriate postage and labeling.
- Reduced damage to parcels by carefully handling fragile items during sorting and transportation processes.
Janitorial Supervisor
IH Services (Amazon)
01.2019 - 01.2021
- Oversee Janitorial Operations promoting a safe environment and quality service to achieve maximum customer satisfaction to the client, “Amazon,” protection of assets and minimal expenses
- Coordinates scheduling and supervises activities of janitorial staff to promote clean and orderly building, ground and premises by performing basic cleaning and maintenance tasks
- Strong knowledge of chemicals and proper use of PPE to promote stringent adherence to OSHA and safety guidelines
Sanitation Worker Lead
Epi Breads
01.2016 - 01.2019
- Knowledge of SSOP (Sanitation Standard Operating Procedures)
- Knowledge on the proper steps involved in cleaning and sanitation
- Proven interaction and leadership with chemical suppliers
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Utilized proper protective gear while handling materials.
Warehouse Coordinator
Manpower (ConAgra Foods, Inc)
01.2015 - 01.2016
- Coordinate order filling and loading personnel to ensure timely load and departure
- Work with production and supervision to coordinate inventory needs
- Process shipping paperwork and documentation in an accurate, timely manner
- Work with inventory control to resolve stock issues
- Schedule customer pickup appointments
- Process in-bound receipts
- Coordinate truck movement to and from dock with driving personnel
Education
HIGH SCHOOL DIPLOMA -
JAMES MADISON HIGH SCHOOL
BUSINESS ADMINISTRATION CERTIFICATION -
HOUSTON COMMUNITY COLLEGE
Skills
- Call Center Support
- Conflict Resolution
- Virtual Support
- Customer service
- Customer support
- Problem resolution
- Team collaboration
Timeline
Customer Service Associate
AAA Call Center
09.2022 - 05.2023
Mail Handler Assistant
United States Postal Service
01.2021 - 06.2022
Janitorial Supervisor
IH Services (Amazon)
01.2019 - 01.2021
Sanitation Worker Lead
Epi Breads
01.2016 - 01.2019
Warehouse Coordinator
Manpower (ConAgra Foods, Inc)
01.2015 - 01.2016
BUSINESS ADMINISTRATION CERTIFICATION -
HOUSTON COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
JAMES MADISON HIGH SCHOOL
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