Debra Pratt
Bixby,OK
Summary
Customer Service Professional experienced in the cell phone sector. Resolved complex issues and enhanced customer satisfaction through effective communication and empathy. Focused on delivering exceptional support and fostering strong customer relationships.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
T Mobile
Tulsa, OK
11.2017 - Current
- Resolved inquiries and complaints, enhancing client satisfaction and loyalty.
- Addressed complex issues with cross-functional teams, ensuring timely and accurate customer solutions.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Educated customers on products, promotions, and services to enhance user experience.
Research Examiner
Carco Group
Tulsa, OK
01.2017 - 11.2017
- Initiated direct contact with educational institutions, employers, and other sources to verify background and employment history of candidates.
- Conducted comprehensive verification processes that ensured accuracy and compliance with regulatory standards.
- Maintained detailed documentation of verification activities to facilitate audit readiness and reporting.
Customer Service Representative
AT&T Mobility
Tulsa, OK
09.2004 - 05.2015
- Answering inbound calls from cell phone customers.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answer billing questions and resolve issue.
- Resolved technical issues with cell phone.
- Trained new employees on company policies and customer service protocols.
Education
Diploma - General Studies
Bixby High School
Bixby, Oklahoma05.1986
Medical Billing And Coding - Medical Billing
Career Point
Tulsa, OK10.2016
Skills
- Call center support
- Customer support
- Conflict resolution
- Adaptability
- Communication
- Call center support
- Verbal communication
- Patience
Languages
English
Advanced
Externship
- Completed externship at Colonial Manor Nursing home.
- AnswerPhones
- Assist patients with applying for Medicaid.
- Filing documents.
- Assist billing manager with filing claims and reviewing claims for correct codes.
- Assist A/R Coordinator with calling insurance companies to see why claim not paid and if error correct claim and refile.
- Contact family members to get update insurance information.
Timeline
Customer Service Representative
T Mobile
11.2017 - Current
Research Examiner
Carco Group
01.2017 - 11.2017
Customer Service Representative
AT&T Mobility
09.2004 - 05.2015
Diploma - General Studies
Bixby High School
Medical Billing And Coding - Medical Billing
Career Point