SANTARRA BROWN
Charlotte,NC
Summary
Customer Experience Specialist with banking and call center experience, currently supporting customers at Wells Fargo. Skilled in account servicing, issue resolution, and delivering exceptional customer experiences across phone and virtual channels. Proven ability to handle sensitive information, meet performance metrics, and provide professional, empathetic support in fast-paced environments.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Wells Fargo
11.2023 - Current
- Provide high-quality customer support for banking products and services
- Assist customers with account inquiries, transactions, and general financial questions
- Resolve issues efficiently while following banking regulations and compliance standards
- Maintain confidentiality of customer and financial information
- Deliver professional, empathetic service in a fast-paced, customer-focused environment
Customer Service / Call Center Representative
Kelly Connect Services
02.2021 - 11.2023
- Provided remote customer support for a high-volume call center environment
- Assisted customers with account questions, technical issues, and service inquiries
- Documented all customer interactions accurately using CRM systems
- Met performance metrics for call quality, productivity, and customer satisfaction
- Delivered professional and empathetic service while resolving customer concerns
Customer Service / Cashier
Walmart Supercenter
08.2020 - 12.2020
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
Customer Experience Specialist
Best Buy
Charlotte, NC
02.2019 - 08.2020
- Assisted customers with product selection and troubleshooting inquiries.
- Provided expert knowledge on electronics and technology to enhance customer satisfaction.
- Facilitated product returns and exchanges while maintaining a positive experience.
Education
High School Diploma / GED -
Lakewood High School
Sumter, SC 08.2014 - 06.2017
Skills
- Customer Experience
- Banking Operations
- Call Center Support
- Account Inquiries
- Issue Resolution
- Payment Processing
- CRM & Data Entry
- Phone Support
- Microsoft Office
- Compliance & Confidentiality
- Banking compliance
- Account assistance
- Performance metric tracking
- Problem solving
- Effective communication
- Active listening
- Conflict resolution
- Time management
- Multitasking and organization
- Data entry
- Microsoft PowerPoint
- Technical support
- Inbound and outbound calling
Timeline
Customer Service Representative
Wells Fargo
11.2023 - Current
Customer Service / Call Center Representative
Kelly Connect Services
02.2021 - 11.2023
Customer Service / Cashier
Walmart Supercenter
08.2020 - 12.2020
Customer Experience Specialist
Best Buy
02.2019 - 08.2020
High School Diploma / GED -
Lakewood High School
08.2014 - 06.2017