Taelor Byers
Detroit,MI
Summary
As a hardworking, punctual customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Blue Cross Blue Shield of MI
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assistant Customer Service Manager (ACSM)
Kroger
12.2016 - Current
- Responsible For Providing Customers With Ideal Customer Service
- Organizing Files While Insuring Inventory Stays Stocked
- Providing Returns And Informing Customers Of Return Policy
- Listening To Complaints And Concerns While Providing The Best Possible Solution
- Ensuring Every Customer Leaves Satisfied
Sales Associate/ Receiving Associate
Burlington Stores
02.2015 - 11.2016
- Fostered and maintained excellent customer relationships
- Maintained clean display and store appearance
- Updated sales products
- Achieved all set goals while providing outstanding customer service
- Pushed products while identifying with individual customer requirements and preferences
- Providing customers with the best experience possible
- Stocking items
- Putting inventory out on sales floor
- Unloading boxes/ Organizing merchandise
- Assisting customers with general knowledge, questions, concerns, or problems
- Accomplishments: 3 times employee of the month
- 3 Time Quarterly Attendance Winner
Sales Associate/Cash Lead
Olympia Entertainment/Detroit Red Wings
09.2012 - 01.2015
- Providing Customers with quality service
- Taking customer's order and giving it to them in a timely fashion
- Cleaning and organizing the work area before and after shifts
- Stocking items throughout the day while assisting customers
- Counting money
- Making cash drops
Janitorial Crew/ Shift Supervisor
Kellermeyer Bergensons Services
08.2014 - 11.2014
- Responsible for cleaning and maintaining 10 fitting rooms, 4 office rooms, one dental office, sweeping and mopping floors, disposal of garbage(interior/exterior)
- Checking behind each employee ensuring that their job is done efficiently
- Assisting employees with knowledge of materials, proper cleaning care, and floor and bathroom maintenance
Education
High School Diploma -
Frank Cody High School
01.2011
Skills
- Microsoft Office
- Lifting heavy objects
- Stocking/ restocking Items
- Assembly
- Data Entry
- Cleaning
- Retail
- Customer Service
- Front Desk
- Customer Care
- Customer Experience
- Customer service
- Call center experience
- Complaint resolution
- Client relations
- Professional telephone demeanor
- Documentation
- Recordkeeping strengths
- Research
Personal Information
Authorized To Work: US for any employer
Timeline
Customer Service Representative
Blue Cross Blue Shield of MI
02.2023 - Current
Assistant Customer Service Manager (ACSM)
Kroger
12.2016 - Current
Sales Associate/ Receiving Associate
Burlington Stores
02.2015 - 11.2016
Janitorial Crew/ Shift Supervisor
Kellermeyer Bergensons Services
08.2014 - 11.2014
Sales Associate/Cash Lead
Olympia Entertainment/Detroit Red Wings
09.2012 - 01.2015
High School Diploma -
Frank Cody High School
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