Savannah Haynes
The UPS Store Inc.
Bronston,KY
1
Language
1
Certification
14
years of professional experience
Customer Service Professional experienced in delivering effective service solutions and enhancing customer satisfaction. Achieved positive outcomes through strong communication, conflict resolution, and problem-solving skills. Focused on fostering collaborative team environments and maintaining professional relationships to drive business results.
Work History
Customer Service Representative
5 Months- Resolved customer inquiries regarding shipping, packaging, printing, and mailbox services with accurate, courteous support.
- Advised customers on packaging supplies, shipment options, and service selections based on needs.
- Processed inbound shipments, retail transactions, and cash handling using point-of-sale systems.
- Tracked, labeled, and prepared outgoing parcels to meet store and carrier requirements.
- Coordinated document printing, copying, and finishing requests with attention to quality and deadlines.
Home Care Provider
3 Months- Facilitated daily living activities and personal care needs, promoting client independence and comfort.
- Delivered companionship and emotional support, contributing to improved client well-being.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a safe and clean environment for clients at home.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Assisted clients with various personal tasks to ensure their comfort and well-being. with personal needs, including exercise, bathing, and grooming, to enhance overall quality of life.
Security Officer
4 Months- Monitored facility access and enforced safety and security protocols, ensuring a secure environment for all occupants.
- Patrolled hospital grounds, deterring and detecting suspicious activities to enhance overall safety.
- Patrolled hospital grounds to deter and detect suspicious activities.
- Responded promptly to alarms and emergencies within the hospital.
- Assisted staff in managing disruptive patients and visitors effectively.
- Maintained accurate logs of all security related activities.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Dementia Aide
7 Months- Collaborated with nursing staff to provide compassionate care during daily activities and personal hygiene tasks, enhancing residents' comfort and dignity.
- Facilitated resident mobility and transportation throughout facility, ensuring safety and supporting residents' independence.
- Maintained cleanliness and organization of common areas and resident rooms.
- Documented patient observations and reported changes to healthcare team, ensuring timely interventions and continuity of care.
- Led activities fostering social interaction and mental stimulation, enhancing residents' emotional and cognitive well-being.
- Helped prepare meals and dispense medications in a timely manner.
Direct Support Professional
6 Months- Supported daily living activities, promoting independence and dignity for clients with behavioral health needs.
- Monitored safety, de-escalated crises, and followed protocols to maintain a therapeutic environment.
- Monitored safety, de-escalated crises, and followed protocols to maintain a therapeutic environment.
- Assisted with meal preparation, hygiene routines, and community participation activities.
- Reinforced behavior plans and coping strategies during structured and unstructured settings.
- Guided clients through appointments, transportation, and recreational outings with consistent supervision.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Assistant Coordinator
3 Years 3 Months- Coordinated training sessions and workshops to enhance staff skills and development.
- Coordinated front-desk operations, managing calls, visitors, and appointment flow with consistent professionalism.
- Confirmed appointments, communicated with clients, and updated client records.
- Updated and managed contact lists with relevant information about clients and partners to facilitate effective communication.
- Responded to incoming phone calls from students and staff.
- Organized and filed paperwork and legal documents in designated systems.
- Maintained accurate records for messages, visitor logs, and correspondence using office systems.
Receptionist
3 Years 3 Months- Scheduled appointments, maintained calendars, and coordinated daily front desk operations.
- Greeted visitors professionally, verified access, and supported client intake procedures.
- Managed multi-line phone systems, directing calls and messages with accuracy.
- Resolved routine inquiries, providing clear information and timely service to guests.
- Maintained reception records, updated databases, and ensured confidential document handling.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Asset Protection Associate
2 Years 10 Months- Monitored security systems to proactively detect and prevent theft incidents, contributing to a safer retail environment.
- Collaborated with law enforcement to investigate theft and fraud cases, strengthening community safety and trust.
- Assisted in developing strategies that effectively minimized inventory shrinkage, supporting overall loss prevention efforts.
- Collaborated with law enforcement on investigations related to theft and fraud.
- Monitored CCTV feeds and floor activity to deter theft and identify suspicious behavior.
- Investigated incidents, documented findings, and completed detailed asset protection reports.
- Collaborated with associates to recover merchandise and reduce shrink through policy compliance.
Call Center Representative
4 Years 3 Months- Managed high-volume inbound calls, resolving customer inquiries with accuracy and professionalism.
- Explained account details, program rules, and service options using clear, customer-focused communication.
- Followed call scripts, workflows, and quality standards to deliver consistent service.
- Documented interactions in CRM systems, maintaining complete and compliant case notes.
- Handled escalated issues, de-escalating concerns and coordinating appropriate follow-up actions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
General Laborer
5 Years 4 Months- Operated machinery to maximize daily production output.
- Assisted team members in efficiently loading and unloading materials to support workflow.
- Moved heavy objects using dollies, carts, hoists, or other manual labor techniques.
- Assisted team members in loading and unloading materials to streamline workflow.
- Transported heavy objects using dollies and carts to designated locations. using dollies, carts, hoists, or other manual labor techniques.
- Ensured that all safety regulations were followed while working onsite.
Education
High School Diploma
Associate of Applied Science - Criminal Justice
- Dean's List (2024-2026)
- Honor Roll (2024-2026)
- Honoree of PHI Theta Kappa Honor's Society
- Scholarship for Outstanding Academic Achievement (Savannah Haynes)
- 4.0 GPA
- PHI Theta Kappa Member
- Also, have 2 Criminal Justice Certificate's
Skills
Client mobility support
Customer service
Elderly care assistance
Emergency response coordination
Active listening
Customer engagement strategies
Industry compliance knowledge
Call management
Data entry
Documentation
Call center support
Customer relationship building
Administrative support
Problem-solving techniques
Microsoft Excel
Customer service experience
Microsoft PowerPoint
Computer proficiency
Coordination
Phone etiquette
Appointment coordination
First aid
Documentation management
Office administration
Emotional support
Record organization
Critical thinking
Data management
Spreadsheets
Issue resolution techniques
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
Certification
CPR
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
The UPS Store Inc.
04.2026 - 09.2026Read More
Home Care Provider
Afton Community Day
12.2025 - 03.2026Read More
Security Officer
Lake Cumberland Regional Hospital
08.2025 - 12.2025Read More
Direct Support Professional
New Vista Behavioral Health
01.2025 - 07.2025Read More
Dementia Aide
Somerwoods Nursing And Rehabilitation Center
01.2025 - 08.2025Read More
Receptionist
Somerset Community College
09.2021 - 12.2024Read More
Assistant Coordinator
Somerset Community College
09.2021 - 12.2024Read More
Asset Protection Associate
Walmart
09.2017 - 07.2020Read More
Call Center Representative
Senture
02.2013 - 05.2017Read More
General Laborer
The Job Shoppe
04.2012 - 08.2017Read More
Southwestern High School
High School Diploma
Read More
Somerset Community College
Associate of Applied Science from Criminal Justice
Read More