Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Doris Davis

Dallas,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

40
40
years of professional experience

Work History

Sped Teacher Assistant

Uplift Wisdom Prepatory
Dallas, Texas
06.2023 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Managed behavior issues through positive reinforcement techniques such as token economies, verbal praise, and rewards systems.
  • Conducted assessments to identify student strengths and weaknesses.
  • Assisted in developing social skills curricula for students with autism spectrum disorders.
  • Collaborated closely with therapists who provided occupational therapy or physical therapy services during class time.
  • Established and maintained dynamic working relationships with students and parents to support classroom objectives.

Direct Care Specialist

Lullaby House
Dallas, TX
11.2022 - 06.2023
  • Collaborate with staff and house members to ensure compliance of house rules
  • Effectively communicate with staff and clients
  • Responsible for maintaining data entry on clients
  • Responsible for administering medication to clients during their stay.

Special Education Instructional Assistant

Duncanville ISD, Fairmeadows Elementary
Duncanville, TX
04.2020 - 05.2023
  • Collaborates with teachers and district staff to execute various duties such as, behavior management, instructional support, and classroom management
  • Communicate effectively with staff and parents for student campus needs
  • Responsible for maintaining confidentiality of Federal documents that pertain to students and staff
  • Collaborated with parents, guardians regarding student progress, needs while maintaining confidentiality of all records.
  • Supervised students during lunch, recess, field trips, assemblies, and other school-related events.
  • Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.

Clinic Assistant

Arlington ISD
Arlington, TX
05.2017 - 04.2020
  • Assisted nurses with administering medication and keeping detailed records
  • Responsible for monitoring activity in the clinic and keeping an organized space
  • Maintained the confidentiality of patients’ records.
  • Provided customer service support by responding quickly to questions or complaints from patients or family members.
  • Updated patient demographic information in electronic health record system according to policy.
  • Answered phones promptly and responded to inquiries from patients, providers and staff members.
  • Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.

Dental Assistant

David Hageman D.D.S
Dallas, TX
01.1984 - 04.2017
  • Assist the D.D.S and provided support to all patients
  • Maintained and executed clerical responsibilities throughout the office
  • Prepared charts and rooms forpatients procedures.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Educated patients on proper oral hygiene techniques and habits.
  • Took digital X-rays of teeth using radiographic equipment.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.

Education

Certification For Dental Assistant - Dental Assisting

The Bryman School Houston
Houston, TX
06-1980

High School Diploma -

Fair Park High School
Shreveport, LA
05-1978

Some College (No Degree) - Associate of Science

Dallas Community College
Dallas, TX

Skills

  • Solution driven
  • Self-motivating
  • Team player
  • Inbound Customer Service
  • Customer service and retention
  • Healthcare Customer Service
  • Services troubleshooting
  • Effective oral communication
  • Dependable
  • Organized
  • Computer skills
  • Office skills
  • Excellent customer service skills

Activities

  • CPR certified
  • CPI certified
  • Teacher Aide certified
  • Registered Dental Assistant
  • Medical Terminology certified
  • Human Disease/Pathophysiology certified

Timeline

Sped Teacher Assistant

Uplift Wisdom Prepatory
06.2023 - Current

Direct Care Specialist

Lullaby House
11.2022 - 06.2023

Special Education Instructional Assistant

Duncanville ISD, Fairmeadows Elementary
04.2020 - 05.2023

Clinic Assistant

Arlington ISD
05.2017 - 04.2020

Dental Assistant

David Hageman D.D.S
01.1984 - 04.2017

Certification For Dental Assistant - Dental Assisting

The Bryman School Houston

High School Diploma -

Fair Park High School

Some College (No Degree) - Associate of Science

Dallas Community College

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Doris Davis