DORIS FALETOI

• Ascertain customer information via 'AAA', call all customers using O'Sung Towing Svc ensuring total customer satisfaction with technician and towing services.
• Collect customer reviews, feedback, and concerns regarding services received and forwarding information to management.
• Upkeep customer log.
• Routed calls to the correct department based on caller needs.
• Maintained updated records of customer interactions, transactions, comments and complaints.
• Adhered to all company policies related to telephone etiquette and customer service standards.
• Greeted callers warmly and asked how they could be assisted.
• Reported any issues that arose during telephone conversations to management for further investigation.
• Transferred calls as necessary to appropriate departments or personnel.
• Answered incoming calls in a professional, courteous and timely manner.
• Utilized computer software to record caller's inquiries and complaints.
• Responded to customers' requests for assistance with various issues they were having.
• Resolved customer inquiries quickly and efficiently by utilizing problem-solving skills.
• Answered incoming calls and directed them to appropriate departments or personnel.
• Navigated multiple computer systems simultaneously while speaking with customers on the phone.
• Handled incoming and outgoing calls according to standard operating procedures.
• Set up deliveries, issue driver vehicle, and equipment, as well as initial assignment.
• Initiate pick-up and delivery request via phone or email.
• Account for all equipment including vehicle keys, and vehicles.
• Some lifting and may even have to go on the road to assist with deliveries of blue prints, documents, specs, prints, to various locations.

• Operated multi-line telephone system to manage incoming and outgoing calls.
• Directed calls to appropriate departments and staff members efficiently.
• Provided accurate information to callers regarding services and appointments.
• Assisted patients with inquiries and navigated scheduling processes smoothly.
• Maintained confidentiality while handling sensitive patient information diligently.
• Collaborated with medical staff to ensure clear communication between departments.
• Monitored call volume and adjusted workflow to optimize response times.
• Trained new operators on procedures and telephone system functionalities effectively.
• Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
• Took messages from callers and accurately relayed details to intended staff.
• Resolved customer inquiries quickly and efficiently by utilizing problem-solving skills.
• Responded to customers' requests for assistance with various issues they were having.
• Reported any issues that arose during telephone conversations to management for further investigation.
• Routed calls to the correct department based on caller needs.
• Maintained updated records of customer interactions, transactions, comments and complaints.

• Coordinated delivery schedules for materials and staff across multiple job
• Initiate pick-up/delivery requests via phone or email
• Customer service when needed

• Scheduled appointments for transportation services, ensuring efficient use of resources.
• Coordinated logistics between clients and drivers for timely pickups and drop-offs.
• Managed customer inquiries through phone and email, providing accurate information promptly.

• Supervised daily dispatch operations to ensure timely delivery of goods.
• Managed scheduling of deliveries and pickups for optimal resource allocation.

Scheduled drivers, trucks, for all islands

Rout deliveries for Home Depot and Best Buy all islands.

Delegated, negotiated, and conducted all complaints from customers and or clients

Basic office work