Doris Gooden
Summary
Dependable and detail-oriented Remote Administrative and Data Entry Specialist with 6+ years of experience supporting healthcare and corporate operations. Skilled in processing high-volume data, maintaining 99% accuracy, and delivering organized, efficient results in remote environments. Adept at email and chat-based communication, recordkeeping, and compliance with confidentiality and HIPAA standards.
Overview
7
7
years of professional experience
Work History
Healthcare Data Entry Specialist
Molina Healthcare
01.2022 - Current
- Process and validate over 1,000+ member records weekly within Salesforce and internal systems, maintaining 99% accuracy.
- Manage email and ticket-based communications to resolve eligibility, billing, and claims discrepancies under HIPAA standards.
- Coordinate with virtual teams across enrollment and claims departments to ensure timely resolution and system updates.
- Prepare routine reports to monitor data quality and ensure compliance with healthcare policies and Medi-Cal requirements.
Remote Administrative Support Specialist
Fleector
12.2020 - 01.2022
- Handled digital filing, data maintenance, and workflow documentation for remote teams using Microsoft 365 and Google Drive.
- Responded to customer and billing inquiries exclusively via email and chat platforms, ensuring accurate and timely resolutions.
- Created and updated training resources that improved onboarding efficiency by 20%.
- Assisted in automating reporting processes to streamline team communication and task tracking.
Remote Records & Data Clerk
Sam’s Club
06.2018 - 11.2020
- Entered and verified product and order information across multiple systems, supporting sales and logistics operations.
- Maintained organized electronic records and created Excel logs for departmental reporting.
- Supported supervisors through daily data reports, ensuring completion of documentation deadlines and accuracy checks.
- Recognized for consistency, attention to detail, and maintaining productivity in a fully remote work environment.
Education
High School Diploma - undefined
Madison Central High School
01.2018
Skills
- Data Entry & Digital Record Management
- Email & Chat Correspondence (Non-Phone)
- CRM Systems: Salesforce, Zendesk
- Microsoft 365 & Google Workspace
- Policy & HIPAA Compliance Verification
- Spreadsheet & Database Maintenance
- Workflow Optimization & Reporting
- Time Management & Organization
- Remote Collaboration (Teams, Zoom, Slack)
Timeline
Healthcare Data Entry Specialist
Molina Healthcare
01.2022 - Current
Remote Administrative Support Specialist
Fleector
12.2020 - 01.2022
Remote Records & Data Clerk
Sam’s Club
06.2018 - 11.2020
High School Diploma - undefined
Madison Central High School