Doris KYLES
Brandon,MS
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CHEF/Food Preparation Worker
Castlewoods Living Assist
Brandon, MS
05.2022 - Current
- Oversaw grill, stove, oven, and cleaned equipment after every shift.
- Maintained well-organized place to keep work consistent.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Pushed, pulled and transported large loads and objects.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Monitored food temperature, discarding items not stored correctly.
- Maintained high personal grooming standards and uniform presentation.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Followed food safety practices and sanitation guidelines.
- Stocked and rotated food items according to expiration dates.
- Lifted and carried heavy materials.
- Cleaned and maintained work areas, equipment and utensils.
- Enhanced food presentation by skillfully arranging dishes and garnishing plates.
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Collaborated with staff members to create meals for large banquets.
- Prepared food items in compliance with recipes and portioning control guidelines.
Cafeteria Manager
COMPASS GROUP TWO LLC
Charlotte, NC
09.2016 - 10.2021
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
- Recruited trained, and supervised staff to ensure exceptional customer service in fast-paced setting.
- analyze daily financial statements, balance statements and reimbursable meals.
- Created training materials for new hires to ensure consistent knowledge of policies and procedures across teams.
- Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft or fraud.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Conducted regular meetings with staff members to address concerns, provide support, and facilitate open communication.
- Maintained Clean and safe environment, adhering to health department regulations and guidelines.
- Purchased food and cultivated strong vendor relationships.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Excellent communication skills, both verbal and written.
- Developed correspondence letters, memos, and emails.
- Expedited order fulfillment processes by tracking shipments from vendors and updating purchase order statuses accordingly.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Barista
Starbucks
Jackson, MS
10.2015 - 09.2016
- Maintained clean and organized workspace for optimal productivity and safety.
- Promoted welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to positive team environment through effective communication and collaboration with colleagues.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Packaged bagels, muffins and other food items for customer purchase.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Promoted additional items with beverages, increasing store sales.
OVERNIGHT CASHIER
Walmart
Flowood, MS
03.2015 - 10.2015
- Collaborated with other team members to complete nightly tasks efficiently and effectively.
- Maintained clean and organized store environment, contributing to a positive shopping experience for customers.
- Consistently met or exceeded performance metrics set by management for efficiency, accuracy, and customer service quality during overnight cashier role.
- Managed inventory levels by conducting regular stock checks and reporting any discrepancies to management.
- Pushed out large amounts of new stock during slower overnight hours.
- Promoted welcoming atmospheres for all customers entering the store during late-night hours.
- Handled cash, credit, and debit transactions accurately while adhering to company policies and procedures.
- Maintained strict security protocols to protect cash, customers, and store assets.
- Assisted in restocking shelves and merchandise displays, ensuring product availability throughout the night.
FRONT END MAANGER
SAVE ALOT GROCERY STORE
Pearl, MS
01.2013 - 03.2015
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Trained team members in successful strategies to meet operational and sales targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Prepared weekly employee work schedules to meet operational needs.
- Coached employees through day-to-day work and complex problems.
- Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
- Established strong partnerships with store management team, working closely to plan and execute seasonal promotions that exceeded sales targets.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented successful training programs for new hires, resulting in faster onboarding and increased retention rates.
- Recorded financial transactions and performed account reconciliations.
- Managed shelf inventory and customer-focused loss prevention strategies.
- Developed strong relationships with vendors, negotiating advantageous pricing structures for products and promotional materials.
- Reviewed financial reports and trend forecasts.
- Maintained transaction security by verifying payment cards against identification.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- ANSWER PHONES
- FILED, FAXED AND COPIED OFF PAPER WORK
- RESCHEULDER
Education
No Degree -
Hinds Community College
Raymond, MS05.2009
High School Diploma -
S.V. MARSHALL HIGH
Lexington, MS05.2006
Skills
- Food safety and sanitation
- Cooking techniques
- Food quality
- File Organization
- Reception duties
- Microsoft Office
- Scheduling appointments
- Scanning Documents
- Positive Attitude
- Scheduling Meetings
- Customer Service
- Scheduling
- Inventory Management
- ANSWERING PHONES
Certification
- Certified CAFETERIA MANAGER, COMPASS GROUP TWO LLC - [Timeframe]
- CERTIFIED SERVSAFE, COMPASS GROUP TWO LLC
Timeline
CHEF/Food Preparation Worker
Castlewoods Living Assist
05.2022 - Current
Cafeteria Manager
COMPASS GROUP TWO LLC
09.2016 - 10.2021
Barista
Starbucks
10.2015 - 09.2016
OVERNIGHT CASHIER
Walmart
03.2015 - 10.2015
FRONT END MAANGER
SAVE ALOT GROCERY STORE
01.2013 - 03.2015
No Degree -
Hinds Community College
High School Diploma -
S.V. MARSHALL HIGH
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