Doris Lin
Boston,Ma
Summary
Dedicated and results-oriented Customer Success Manager with a proven track record of over 4 years in building and nurturing strong client relationships. Expertise in owning retention, churn rate, and upsells, combined with a deep understanding of identifying key champions and unlocking expansion opportunities. Eager to leverage my self-driven nature, exceptional communication skills, and demonstrated success in fostering customer loyalty to contribute to LogRocket's continued success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Affordable Housing Manager & Real Estate
Maloney Properties INC
Wellesley Hills, MA
04.2021 - Current
- Serve as dual agent, providing guidance and expertise to developers and first-time homebuyers throughout the entire condo sales process, from marketing to closing.
- Foster positive and professional relationships with developers, lenders, attorneys, and government agencies to facilitate smooth and efficient transactions.
- Manage a team of affordable housing professionals, providing guidance, support, and supervision to ensure effective performance and achievement of departmental goals.
- Managed the tenant selection for portfolio of over 500 affordable housing rentals, employing strong interpersonal communication and conflict resolution skills.
- Utilize data analysis techniques to identify and address process flow inefficiencies, optimizing lead acquisition and tenant approval procedures.
- Maintain accurate and efficient records of affordable housing lottery reports for multiple lotteries simultaneously, ensuring compliance with standards and time constraints.
Senior Affordable Housing Specialist
Maloney Properties INC
Wellesley Hills, MA
01.2021 - 04.2021
Affordable Housing Specialist
Maloney Properties INC
Wellesley Hills, MA
01.2017 - 01.2021
Occupancy Specialist
Maloney Properties INC
Wellesley Hills, MA
04.2015 - 01.2017
Education
Associate of Arts - Liberal Arts And General Studies
Bunker Hill Community College
Charlestown, MA05.2023
Skills
- Analytical Skills
- Collaboration & Networking
- Conflict Resolution
- Critical Thinking
- Detail-Oriented
- Dependability
- Emotional Intelligence
- Leadership
- Problem Solving
- Proactive
- Project Management
- Relationship Building
- Technical and Business Communication
- Time Management
Certification
- Licensed Real Estate Sales Agent, Commonwealth of Mass, 9556617-RE-S
- Certified Occupancy Specialist, Center for Housing Management
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
English
Full Professional
Timeline
Assistant Affordable Housing Manager & Real Estate
Maloney Properties INC
04.2021 - Current
Senior Affordable Housing Specialist
Maloney Properties INC
01.2021 - 04.2021
Affordable Housing Specialist
Maloney Properties INC
01.2017 - 01.2021
Occupancy Specialist
Maloney Properties INC
04.2015 - 01.2017
Associate of Arts - Liberal Arts And General Studies
Bunker Hill Community College