Doris Lin
Boston,Ma
Summary
Dedicated and results-oriented Customer Success Manager with a proven track record of over 4 years in building and nurturing strong client relationships. Expertise in owning retention, churn rate, and upsells, combined with a deep understanding of identifying key champions and unlocking expansion opportunities. Eager to leverage my self-driven nature, exceptional communication skills, and demonstrated success in fostering customer loyalty to contribute to LogRocket's continued success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Affordable Housing Manager & Real Estate
Maloney Properties INC
04.2021 - Current
- Serve as dual agent, providing guidance and expertise to developers and first-time homebuyers throughout the entire condo sales process, from marketing to closing.
- Foster positive and professional relationships with developers, lenders, attorneys, and government agencies to facilitate smooth and efficient transactions.
- Manage a team of affordable housing professionals, providing guidance, support, and supervision to ensure effective performance and achievement of departmental goals.
- Managed the tenant selection for portfolio of over 500 affordable housing rentals, employing strong interpersonal communication and conflict resolution skills.
- Utilize data analysis techniques to identify and address process flow inefficiencies, optimizing lead acquisition and tenant approval procedures.
- Maintain accurate and efficient records of affordable housing lottery reports for multiple lotteries simultaneously, ensuring compliance with standards and time constraints.
Senior Affordable Housing Specialist
Maloney Properties INC
01.2021 - 04.2021
Affordable Housing Specialist
Maloney Properties INC
01.2017 - 01.2021
Occupancy Specialist
Maloney Properties INC
04.2015 - 01.2017
Education
Associate of Arts - Liberal Arts And General Studies
Bunker Hill Community College
Charlestown, MA05.2023
Skills
- Analytical Skills
- Collaboration & Networking
- Conflict Resolution
- Critical Thinking
- Detail-Oriented
- Dependability
- Emotional Intelligence
- Leadership
- Problem Solving
- Proactive
- Project Management
- Relationship Building
- Technical and Business Communication
- Time Management
Certification
- Licensed Real Estate Sales Agent, Commonwealth of Mass, 9556617-RE-S
- Certified Occupancy Specialist, Center for Housing Management
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
English
Full Professional
Timeline
Assistant Affordable Housing Manager & Real Estate
Maloney Properties INC
04.2021 - Current
Senior Affordable Housing Specialist
Maloney Properties INC
01.2021 - 04.2021
Affordable Housing Specialist
Maloney Properties INC
01.2017 - 01.2021
Occupancy Specialist
Maloney Properties INC
04.2015 - 01.2017
Associate of Arts - Liberal Arts And General Studies
Bunker Hill Community College
- Licensed Real Estate Sales Agent, Commonwealth of Mass, 9556617-RE-S
- Certified Occupancy Specialist, Center for Housing Management
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