Doris Nanoukon
Stamford,CT
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Abercrombie & Fitch
Norwalk, CT
04.2023 - Current
- Assisted in managing daily store operations and team activities.
- Trained new staff on customer service and sales techniques.
- Collaborated with team to ensure merchandise presentation met brand standards.
- Supported inventory management by tracking stock levels and replenishing as needed.
- Implemented visual merchandising strategies to enhance product displays.
- Engaged with customers to provide exceptional service and resolve inquiries.
- Facilitated communication between management and staff to align store goals.
- Monitored sales trends to identify opportunities for improvement in performance.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
Sales Associate
Zara
Greenwich, CT
04.2021 - 03.2023
- Assisted customers in selecting clothing and accessories to enhance their shopping experience.
- Maintained organized and visually appealing merchandise displays to attract customer attention.
- Processed transactions accurately using point-of-sale systems during busy sales periods.
- Provided product knowledge and styling advice to help customers make informed choices.
- Trained new staff on store policies, procedures, and customer service expectations effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
Education
Some College (No Degree) - Fashion Merchandising
Gateway Community College
New Haven, CTSkills
- Visual merchandising
- Inventory management
- Customer service
- Employee training
- Scheduling management
- Effective communication
- Problem solving
- Time management
- Leadership skills
- Staff training and development
- Strategic thinking
- Decision-making
- Scheduling and planning
- Staff development
- Team leadership
Languages
French
Native/ Bilingual
References
References available upon request.
Timeline
Assistant Manager
Abercrombie & Fitch
04.2023 - Current
Sales Associate
Zara
04.2021 - 03.2023
Some College (No Degree) - Fashion Merchandising
Gateway Community College