Doris Ndientien Mbakam
columbus, ohio,OH
Summary
Dynamic and self-motivated nursing graduate from Hondros College of Nursing, skilled in customer service and problem-solving. Proven ability to enhance team collaboration and streamline processes, leading to improved service delivery. Recognized for a friendly attitude and commitment to community engagement through volunteer work, ensuring timely support for those in need.
Overview
13
13
years of professional experience
Work History
new gratuate from nursing school
Hondros College of Nursing (LPN)
01.2025 - 12.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Volunteer
Food Distributor in a Church
09.2023 - 12.2024
- Assisted with event planning, coordinating logistics and schedules for community outreach initiatives.
- Supported team in organizing fundraising activities, enhancing engagement and participation from local residents.
- Collaborated with volunteers to distribute food and supplies, ensuring timely delivery to those in need.
- Maintained accurate records of volunteer hours and contributions, facilitating transparent communication with stakeholders.
Customer Service Representative
Cox Communications
06.2021 - 09.2022
- Resolved customer inquiries efficiently through multiple communication channels, enhancing satisfaction levels.
- Collaborated with cross-functional teams to address complex service issues and streamline resolution processes.
- Mentored new staff on best practices in customer engagement and system navigation, fostering a supportive environment.
- Analyzed customer feedback to identify trends, contributing to strategic improvements in service delivery methods.
Banker Team Lead
CCA- Cameroon
03.2013 - 06.2021
- Led team in achieving operational efficiency and enhancing customer service standards.
- Developed training programs for new team members to improve performance and compliance.
- Streamlined banking processes to reduce transaction times and enhance customer satisfaction.
- Monitored daily activities to ensure adherence to regulatory guidelines and internal policies.
Education
High School Diploma -
UNVERSITY OF YAOUNDE 1
YAOUNDE , CAMEROON06-2008
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
French
Native or Bilingual
Timeline
new gratuate from nursing school
Hondros College of Nursing (LPN)
01.2025 - 12.2025
Volunteer
Food Distributor in a Church
09.2023 - 12.2024
Customer Service Representative
Cox Communications
06.2021 - 09.2022
Banker Team Lead
CCA- Cameroon
03.2013 - 06.2021
High School Diploma -
UNVERSITY OF YAOUNDE 1