Doris Nkengacha
Friendswood,TX
Summary
Experienced Case Manager with expertise in client advocacy and crisis intervention. Successfully managed diverse client caseloads, improving service outcomes by utilizing resource coordination and data management skills. Committed to enhancing client support and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Family Services Advisor
University of Texas Medical Branch- Galveston
09.2019 - Current
- Oversaw 80 family cases, improving outcomes by 25%.
- Implemented policies reducing service times by 15%.
- Facilitated workshops, increasing participation by 40%.
- Collaborated with healthcare teams to ensure comprehensive care delivery.
- Coordinated resources and referrals for family support services.
- Assessed client needs to develop tailored service plans.
- Educated families on available community resources and support programs.
- Developed training materials for new staff on service protocols and procedures.
- Implemented process improvements to streamline case management workflows.
- Attended and participated staff meetings and training seminars.
- Promoted community resources to families, assisting them in accessing necessary services for their specific needs.
- Contributed to program development, implementing new initiatives to better meet the evolving needs of families served.
Case Manager
University of Texas Medical Branch- Galveston
06.2019 - Current
- Managed 100 client cases monthly, boosting efficiency.
- Introduced a new tracking tool, improving follow-up by 30%.
- Coordinated care plans, enhancing service satisfaction.
- Coordinated patient care plans to enhance treatment effectiveness and facilitate communication among healthcare providers.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Analyzed trends and data to inform decision-making and program development.
- Developed and implemented training programs for staff.
Education
Master of Science in Nursing - Nursing
Grand Canyon University
Phoenix, AZ10-2023
Bachelor of Science in Nursing - Nursing
The University of Texas At Arlington
Arlington, TX12-2019
Associate of Applied Science - Nursing
Lee College
Baytown, TX05-2015
Skills
- Case Management
- Client Advocacy
- Crisis Intervention
- Conflict Resolution
- Supportive Counseling
- Resource Coordination
- Program Development
- Data Management
- Confidentiality practices
- Professional ethics
- Community education
- Teamwork and collaboration
- Problem-solving
- Task prioritization
- Client advocacy
- Continuous improvement
Certification
- Certified Case Manager - Commission for Case Manager Certification
- Licensed Registered Nurse - 2015 - Present. Texas Board of Nursing
- Certified Infusion Nurse, UTMB Galveston - 2026
Languages
English
Full Professional
French
Professional Working
Timeline
Family Services Advisor
University of Texas Medical Branch- Galveston
09.2019 - Current
Case Manager
University of Texas Medical Branch- Galveston
06.2019 - Current
Master of Science in Nursing - Nursing
Grand Canyon University
Bachelor of Science in Nursing - Nursing
The University of Texas At Arlington
Associate of Applied Science - Nursing
Lee College