Doris Thomas
Wilmington,DE
It is never too late to be what you might have been.
George Eliot
Summary
Skilled underwriting assistant specializing in all lines of property and casualty insurance, offering more than 20 years of experience to growing organizations. Highly adept in underwriting moderate to complex policies.
Overview
42
42
years of professional experience
Work History
Founder Chief Executive Officer
Mothers Of Crime Victims, Inc.
03.2006 - 03.2019
- Founded nonprofit organization to provide grief recovery services to families who lost loved ones to death by homicide.
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
- Created and monitored promotional approaches to increase funding.
Homemaker
Homemaker
08.2020 - 03.2023
- Encouraged clients to take part in activities tailored to individual needs.
- Handled incoming mail, bills and invoices and completed appropriate actions.
City Letter Carrier
United States Postal Service, USPS
10.2018 - 08.2020
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
Picker
Amazon
03.2013 - 01.2018
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
Homemaker
Homemaker
07.2004 - 02.2006
- Encouraged clients to take part in activities tailored to individual needs.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Senior Underwriting Assistant
Ace Insurance Company
07.2000 - 07.2004
- Negotiated terms and conditions of coverage with clients to acquire maximum profitability.
- Analyzed data to identify trends and predict future insurance needs.
- Verified data integrity and accuracy.
- Provided high level of assistance to help with review, classification, coding, and rating of applications.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
Underwriting Assistant
Legion Insurance Company
07.1998 - 07.2000
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
Underwriting Assistant
Kemper National Insurance
06.1981 - 01.1998
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Verified data integrity and accuracy.
- Calculated group and individual renewal rates based on customers' background, industry and demographic information.
- Provided high level of assistance to help with review, classification, coding, and rating of applications.
- Copied, logged and scanned supporting documentation and placed all information in client files.
Education
Doctor Of Education - Organizational Leadership
Master Of Science - Psychology
06.2010
Bachelor Of Arts - Business Management
12.1991
Diploma - General Education
06.1981
Skills
- Excellent organizational skills
- Keen attention to detail
- Quoting and pricing policies
- Complex problem solving
- Data collection and analysis
- Quality assurance
- Client satisfaction
- Renewing policies
- Critical Thinking
- Conflict Resolution
- Teamwork and Collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Homemaker - Homemaker
08.2020 - 03.2023
City Letter Carrier - United States Postal Service, USPS
10.2018 - 08.2020
Picker - Amazon
03.2013 - 01.2018
Founder Chief Executive Officer - Mothers Of Crime Victims, Inc.
03.2006 - 03.2019
Homemaker - Homemaker
07.2004 - 02.2006
Senior Underwriting Assistant - Ace Insurance Company
07.2000 - 07.2004
Underwriting Assistant - Legion Insurance Company
07.1998 - 07.2000
Underwriting Assistant - Kemper National Insurance
06.1981 - 01.1998
Grand Canyon University - Doctor Of Education, Organizational Leadership
University of Phoenix - Master Of Science, Psychology
Augsburg College - Bachelor Of Arts, Business Management
Central High School - Diploma, General Education
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