Doris Smith
Talladega
Summary
Dynamic Store Manager with a proven track record at Majors Management/Mapco, excelling in customer service and team motivation. Achieved significant shrinkage reduction through effective loss prevention strategies and enhanced employee morale via training and mentoring. Skilled in analyzing sales data to drive profitability and create engaging visual merchandising displays.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
7
7
years of professional experience
Work History
Store Manager Menror
Majors Management/Mapco
04.2019 - Current
- Directed daily operations to ensure optimal store performance and customer satisfaction.
- Managed scheduling and staffing to meet customer demands while minimizing labor costs.
- Conducted regular audits of inventory management processes to reduce shrinkage rates.
- Fostered a positive team environment through effective communication and conflict resolution techniques.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Analyzed sales data to identify trends, adjust inventory levels, and maximize profitability.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Education
High School Diploma -
Talladega High School
Talladega, AL05-1986
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- POS systems
- Goals and performance
- Team motivation
Timeline
Store Manager Menror
Majors Management/Mapco
04.2019 - Current
High School Diploma -
Talladega High School