Dorise J. Parker
Summary
Results-driven professional with a proven track record in delivering high-quality outcomes. Demonstrates exceptional communication and collaborative skills while committed to achieving organizational objectives and providing outstanding service. Dedicated to continuous learning and advancing professional expertise.
Overview
8
8
years of professional experience
Work History
MSR
SaveOn SP
04.2024 - 02.2025
- Participated and was responsible for enrolling members into specific plans with medicine manufacturers
- Conducted and complied with HIPPA and privacy procedures
- Received at least 100 calls daily, performing with empathy and professionalism on each call
- Withheld duty and goal for one call solutions
- Work from home position
Early Childhood Lead Teacher
YWCA
11.2023 - 03.2024
- Responsible for observing and monitoring student activity at all times; constantly aware of the locations of students and keeping them in line of sight
- Able to recognize inappropriate behavior and use age appropriate classroom management techniques to maintain structure and safety
- Creating and implementing weekly lesson plans using the provided curriculum, as well as complete all required assessments
- Actively participates with children in activities stimulating each child’s natural curiosity and desire to learn
- Assists in basic custodial duties, maintains a clean and orderly work environment
Education Advocate
MVA Solution
01.2022 - 06.2023
- Managed high volume outbound calls via auto dialer, transferring students to complete registration for their education
- Handled questions and concerns, updated contact information as well as, maintaining the financial information and status
- Trained over 35 new hires
- Maintained probationary periods, focusing on performance and attendance
Cust. Service Rep.
Pioneer Credit Recovery
01.2021 - 09.2021
- Managed inbound and outbound calls, performing data entry related to the established program
- Assisted customers with Unemployment Benefits by researching their account and providing prompt and accurate information in a courteous and professional manner
Quality Control
Total Quality Control
06.2019 - 01.2021
- Inspected car parts and registrations, confirmed and shipped defaulted and/scrap auto pieces
- Communicated directly with distributors and auto detail clients
- Upkeep of records regarding auto parts in shipping and receiving
- Produced daily reports on all inspections and daily audits
Remote Office Assistant
M&M Forwarding
01.2017 - 02.2019
- Answered phones and transferred consumers to the appropriate staff members
- Received and distributed accurate messages
- Greeted the public and clients and directed them to the correct staff member
- Received, sorted and distributed incoming mail, monitored incoming emails, answered or forwarded as required
Education
Associate’s Degree - Management & Marketing
Berkeley College
05.2007
Skills
- Strong Verbal Communication
- Proficient in Computer Applications
- Skilled in Microsoft Office Suite
- Proactive Problem-Solving
- Coordinated Task Execution
- Customer relationship management
- HIPAA compliance
- Detailed Data Management
- Proficient in Call Coordination
- Dispute Resolution
- Meticulous Attention
- Attentive Listening
- Client Support Expertise
- Experience with CRM Applications
- Time management
- Empathetic Engagement
- Accurate Keyboard Skills
- Customer Service Proficiency
- Versatile Response Strategies
Training
Microsoft Office Certification
Timeline
MSR
SaveOn SP
04.2024 - 02.2025
Early Childhood Lead Teacher
YWCA
11.2023 - 03.2024
Education Advocate
MVA Solution
01.2022 - 06.2023
Cust. Service Rep.
Pioneer Credit Recovery
01.2021 - 09.2021
Quality Control
Total Quality Control
06.2019 - 01.2021
Remote Office Assistant
M&M Forwarding
01.2017 - 02.2019
Associate’s Degree - Management & Marketing
Berkeley College
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