Dorishka Lopez
Hartford,United States
Summary
Working at Starbucks allowed me to learn more about the world around me, customer connecting, and customer satisfaction, I was able to experience what it was like to serve others the way I would be served when entering a Starbucks coffee shop. I learned about the importance of loving your job. I learned time management, leadership, working in a team, and helping others to the best of my ability. I am grateful to have been able to gain experience these past two years at Starbucks. By becoming a partnered sales agent with Frontier Communications I've become Skilled in building customer relationships and understanding customer needs—strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
Work History
Junior Sales Consultant
Frontier Communications
Hartford, CT
10.2023 - Current
- Increased client satisfaction by providing personalized sales consultations and tailored product recommendations.
- Built strong relationships with clients, resulting in repeat business and referrals.
- Exceeded monthly sales targets through proactive outreach and effective follow-up strategies.
- Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
Barista
Starbucks
05.2021 - 10.2023
- Served as a Barista at Starbucks for two years, providing customers with outstanding coffee and tea drinks
- Responsible for taking orders, operating cash registers, and preparing drinks
- Managed opening and closing duties, such as restocking supplies and cleaning equipment
- Used proper sanitation and safety procedures to ensure quality and safety standards were met
- Utilized knowledge of coffee and espresso-making techniques to craft signature beverages.
Education
Associate of Science -
Capital Community College
01.2024
No Degree -
Bulkeley Highschool
06.2022
Skills
- Detail oriented
- Leadership
- Problem-solving
- Goal-Oriented
- Attention to detail
- Product knowledge
- Adaptability
Accomplishments
- Achieved Leadership in 3 weeks
- Had one of the highest installation rates in the company
Volunteer Experience
Chaplain work, I joined a chaplain association in my church where we can help those in need, in hospitals, and be emotional support for those who need it.
References
- Hailey Longo, Previous Supervisor, 05/01/21, 10/01/23, +1 (860) 573-3162
- Kerstin stalcup, Previous Supervisor, 05/01/21, 10/01/23, +1 (505) 615-6520
- Bradley Harris, Previous supervisor, 05/01/21, 08/01/23, +1 (203) 200-9215
Languages
Spanish
Native or Bilingual
Timeline
Junior Sales Consultant
Frontier Communications
10.2023 - Current
Barista
Starbucks
05.2021 - 10.2023
Associate of Science -
Capital Community College
No Degree -
Bulkeley Highschool