Doris Latoya Jean-Louis
Hollywood,FL
Summary
Knowledgeable patient representative with demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries, and service questions to meet patients' access needs and correct care-related issues. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and quick to learn new concepts. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Memorial Cancer Institute
Hollywood, FL
03.2024 - 05.2025
- Verified insurance eligibility and ensured coverage of services.
- Answered incoming calls, resolved customer complaints, and provided assistance.
- Applied HIPAA privacy regulations while handling patient information.
- Assisted with scheduling outpatient appointments.
- Answered phones promptly in a professional manner.
Coordinator
Memorial Health Care System
Miramar, FL
11.2022 - 05.2025
- Coordinated patient care services with the medical team.
- Communicated with patients, families, and healthcare providers.
- Scheduled appointments and coordinated follow-up visits.
- Performed administrative duties and updated medical records.
- Followed up with discharged patients for post-care support.
Sales Ambassador
Hand and Stone Massage and Facial Spa
Hollywood, FL
03.2020 - 11.2023
- Greeted customers and provided product guidance.
- Assisted with product selection and encouraged repeat business.
- Developed customer relationships and addressed order issues.
Sales Ambassador
Massage Luxe
Hollywood, FL
04.2019 - 10.2019
- Greeted customers and maintained sales floor.
- Participated in team meetings and resolved customer complaints.
Customer Service Cashier
Gymboree
Hollywood, FL
08.2018 - 04.2019
- Provided customer service and balanced cash drawers.
- Resolved complaints and assisted with merchandise.
Education
High School Diploma -
Charles W Flanagan High School
Hollywood, FL05.2018
Associate of Arts -
Broward College
Fort Lauderdale, FLSkills
- Consulting
- Resource Allocation
- Data Entry
- Schedule Management
- Strategic Planning
- Medical Terminology
- Scheduling Expertise
- Patient Scheduling
- Work Planning and Prioritization
- Customer Service
- Presenting Ideas and Plans
- Medical Billing
- Professional Networking
- Insurance Verification
- Appointment Scheduling
- Routing Lab Results
- HIPAA compliance
- Healthcare communication
- Patient registration
Timeline
Patient Access Representative
Memorial Cancer Institute
03.2024 - 05.2025
Coordinator
Memorial Health Care System
11.2022 - 05.2025
Sales Ambassador
Hand and Stone Massage and Facial Spa
03.2020 - 11.2023
Sales Ambassador
Massage Luxe
04.2019 - 10.2019
Customer Service Cashier
Gymboree
08.2018 - 04.2019
High School Diploma -
Charles W Flanagan High School
Associate of Arts -
Broward College