Leo Aponte
North Las Vegas,Nevada
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
Nyu Langone
Las Vegas, NV
09.2024 - Current
- Respond to multi-channel inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, provider messages, and services.
- Utilize physician protocols to schedule appointments for NYU FGP specialties
- Research providers and practices throughout the NYULH network to best meet the patient’s needs.
- Manage conversations with a high level of sensitivity and use good judgment when determining and documenting appropriate disposition.
- Adhere to Patient Access Center call metrics and goals as outlined.
- Proactively keep up to date on all communications.
- Collaborated with clinical and administrative staff to meet patient needs.
Security Officer
G4S / Allied Universal
New York, NY
02.2016 - 05.2023
- Monitored surveillance cameras and responded to suspicious activity
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas
- Enforced access control measures in accordance with established procedures
- Responded to alarms and conducted investigations as required
- Maintained accurate logs of all security related activities
- Inspected fire extinguishers to ensure they were properly charged and operational
- Adhered to post orders while maintaining a visible presence around the property
Customer Service Representative
Eastern Account Systems
Danbury, CT
08.2013 - 11.2015
- Responsible for fielding inbound and outbound telecommunications for a pre-collection call center
- Primary duty is to collect past due and current balances for service provided by the client via processing payments
- Provide customer with payment options or arrangements if needed
- Heavy data entry and data base navigating
- Respond to customer inquiries regarding service, work order issues, and invoices
- Prepare service reports, billing issues, and finance adjustments accordingly
- Ability to resolve conflict and de-escalate situations
Education
HVAC Certified HVAC Installation And Repair -
Apex Technical School
Long Island City, NY10.2011
High School Diploma -
Grover Cleveland High School
Ridgewood, NY06.2005
Skills
- Account Updating
- Data Collection
- Data Entry
- Microsoft Office Expertise
- Microsoft PowerPoint
- Detail Oriented
- Customer Consulting
- Computer Proficiency
- Customer Relationship Management
- Conflict Resolution
- CCTV Monitoring
- Investigation Documentation
- Access Control
- Crime Prevention
- Conflict de-escalation
- TAM Card
- Sheriff's Card
- Security Guard License
- Crisis Intervention Training
- First aid and CPR certified
- Fire safety training
- HVAC Universal License
References
References available upon request.
Languages
English Native/ Bilingual, Spanish Professional
Timeline
Patient Access Representative
Nyu Langone
09.2024 - Current
Security Officer
G4S / Allied Universal
02.2016 - 05.2023
Customer Service Representative
Eastern Account Systems
08.2013 - 11.2015
HVAC Certified HVAC Installation And Repair -
Apex Technical School
High School Diploma -
Grover Cleveland High School
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