Dorlisa Tom
Tempe,AZ
Summary
Compassionate professional in mental health care, known for high productivity and efficiency in task completion. Skilled in patient observation, behavior modification techniques, and crisis intervention. Excel in communication, empathy, and teamwork to provide exceptional care and support.
Overview
8
8
years of professional experience
Work History
Behavioral Health Technician
Community Bridges Inc.
Mesa, AZ
08.2019 - 10.2024
- Assessed patient behavior, reactions and responses on intake.
- Crisis intervention
- Bed check Q15
- Redirecting patients
- Phlebotomy
- Admits/discharges
- Advised clinical staff regarding appropriate interventions for behavioral issues.
- Engaged in regular communication with medical personnel regarding any changes in patient status or condition.
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
- Provided emotional support to clients and patients dealing with difficult situations.
- Responded promptly to any emergency situations that may arise within the facility.
- Documented behavioral incidents to keep accurate records.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked.
- Ensured that all instruments used during exams were cleaned properly after each use according established protocols.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Medical Assistant
Kayenta Family Chiropractic
Kayent, Arizona
09.2016 - 02.2017
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Inspected equipment to ensure proper working order prior to use on patients.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Handled general office duties to support administrative staff during peak hours.
Education
License - Massage Therapy
Cortiva Institute of Massage Therapy
Phoenix, AZ10-2015
Certificate - Medical Assisting
Anthem College - Bryman School
Phoenix, AZ01-2014
Skills
- Crisis handling
- Conflict Resolution
- Patient Assessment
- Conflict de-escalation
- Incident Reporting
- Crisis Intervention
- Documentation skills
- Walking rounds
- Log updating
- Safety Management
- Emergency Response
- Patient Observation
Timeline
Behavioral Health Technician
Community Bridges Inc.
08.2019 - 10.2024
Medical Assistant
Kayenta Family Chiropractic
09.2016 - 02.2017
License - Massage Therapy
Cortiva Institute of Massage Therapy
Certificate - Medical Assisting
Anthem College - Bryman School