Dormarie Anderson
Winter Springs,FL
Summary
Results-driven professional with a versatile background in dispatching and customer service. Strong decision-making and stress tolerance skills contribute to efficient operations and improved service delivery. Ready to leverage expertise to support organizational goals in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Dispatcher
Seminole County Sheriff Office
Sanford, FL
01.2026 - Current
- Assisted in dispatching units efficiently based on priority and location.
- Monitored radio communications to coordinate response efforts for emergency situations.
- Collaborated with law enforcement personnel to ensure effective communication during operations.
- Maintained accurate records of calls, incidents, and unit statuses in real-time systems.
- Utilized computer-aided dispatch (CAD) software for tracking and managing service requests.
- Provided timely updates to officers in the field regarding ongoing incidents and safety concerns.
- Responded to non-emergency inquiries and provided information as required by community members.
- Adapted quickly to changing situations, ensuring optimal resource allocation during peak demand periods.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Caller Representative
Alorica
Orlando, FL
03.2025 - 12.2025
- Managed high-volume inbound calls while maintaining professionalism and empathy.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Documented customer interactions accurately in CRM system to ensure seamless follow-up.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
Maintenance Facilitator
CD Maintenance
Orlando, FL
03.2024 - 11.2025
- Coordinated maintenance schedules, ensuring optimal equipment operation and minimal downtime.
- Implemented process improvements that increased workflow efficiency and service delivery.
- Facilitated training sessions to enhance team performance and safety awareness.
- Mentored junior staff, promoting skill development and adherence to best practices.
Medical Assistant
CFP Physicians Group
Casselberry, FL
11.2022 - 02.2024
- Administered patient care, including vital signs monitoring and medical history documentation.
- Assisted healthcare providers with examinations, ensuring efficient workflow and patient comfort.
- Maintained accurate electronic health records, improving data retrieval efficiency.
- Coordinated appointments and managed patient scheduling for optimal clinic operations.
- Collaborated with multidisciplinary teams to enhance patient outcomes through effective communication.
- Implemented quality assurance protocols to ensure adherence to safety and regulatory standards.
Front End Manager
Walmart
Casselberry, FL
11.2015 - 03.2022
- Led team in implementing customer service strategies to enhance shopper satisfaction and loyalty.
- Managed daily operations, ensuring compliance with company policies and procedures for seamless workflow.
- Trained and mentored staff on best practices for merchandise presentation and inventory management.
- Analyzed sales data to identify trends, optimizing product placement and stock levels accordingly.
- Fostered a collaborative work environment, encouraging team participation in problem-solving initiatives.
- Streamlined processes for checkout efficiency, reducing wait times and improving customer experience.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 20 checkout stations to verify adequate cash supply.
Education
High School Diploma -
Excell High School
Minnetonka, MN11-2022
Vocational F - Medical Assistant
FCC
Orlando, FL11-2022
Skills
- Computer-aided dispatch
- Dispatch operations
- Emergency communication
- Incident reporting
- Field coordination
- Resource allocation
- Performance tracking
- Data management
- Decision-making
- Prioritizing calls
- Time management
- Schedule management
- Radio communication
- Active listening
- Problem-solving
- Attention to detail
- Customer service
- Radio communication
Timeline
Dispatcher
Seminole County Sheriff Office
01.2026 - Current
Caller Representative
Alorica
03.2025 - 12.2025
Maintenance Facilitator
CD Maintenance
03.2024 - 11.2025
Medical Assistant
CFP Physicians Group
11.2022 - 02.2024
Front End Manager
Walmart
11.2015 - 03.2022
High School Diploma -
Excell High School
Vocational F - Medical Assistant
FCC