Dornell Oligbo
Independence,MO
Summary
Versatile worker skillful in troubleshooting with repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.
Overview
4
4
years of professional experience
Work History
Field Installation Technician
AT&T
05.2023 - Current
- Enhanced system performance by diagnosing and repairing malfunctioning equipment during field installations.
- Increased customer satisfaction by providing timely and efficient troubleshooting for technical issues.
- Reduced downtime with regular maintenance checks and preemptive repairs on installed systems.
- Collaborated with engineering teams to optimize installation processes, improving overall project efficiency.
Teller
Bank Midwest
06.2022 - 04.2023
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Retail Sales Associate
Walmart
04.2020 - 05.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
Education
High School Diploma -
Belton Highschool
Belton, MOSkills
- Critical thinking
- Problem-solving abilities
- Decision-making
- Diagnostic testing
- Quality control
- Network setup
- System configuration
- Asset Protection
- Customer Relationship Building
- Drawer Balancing
- Financial Advising
- Strong Work Ethic
Timeline
Field Installation Technician
AT&T
05.2023 - Current
Teller
Bank Midwest
06.2022 - 04.2023
Retail Sales Associate
Walmart
04.2020 - 05.2022
High School Diploma -
Belton Highschool