Dornesha Turner
Stone Mountain,GA
Summary
Seasoned Supervisory Specialist with significant experience in team leadership, strategic planning, and process optimization. Possess strong skills in conflict resolution, project management, and employee mentoring. Proven track record of enhancing operational efficiency and fostering a collaborative work environment. Committed to achieving organizational goals through effective supervision and team motivation.
Overview
25
25
years of professional experience
Work History
Supervisory Specialist
The Cheesecake Factory
Atlanta, GA
03.2017 - 06.2024
- Coordinated and supervised teams of personnel to ensure completion of assigned tasks.
- Monitored workflow, productivity and quality of work performed by employees.
- Developed and implemented procedures for staff performance evaluation.
- Provided guidance and direction to team members in order to meet organizational goals.
- Conducted regular meetings with staff to discuss progress and address any issues or concerns.
- Maintained a safe working environment for all personnel through the enforcement of safety policies and regulations.
Event Manager
Top Golf
Atlanta, GA
11.2015 - 03.2017
- Developed and implemented event plans, including budgets, venues, catering, décor, entertainment and special guests.
- Coordinated with vendors to ensure timely delivery of materials for events.
- Ensured compliance with applicable laws and regulations related to event planning and operations.
- Collaborated with marketing teams to create promotional materials for events.
- Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
- Researched potential locations for upcoming events.
Catering Manager
Doubletree By Hilton
San Jose, CA
05.2005 - 10.2015
- Developed strategies to maximize customer satisfaction and increase sales in catering services.
- Organized staff scheduling and trained new employees on food safety practices.
- Collaborated with chefs to develop menus for special events, corporate functions, weddings.
- Maintained accurate records of orders and deliveries for catering services.
- Monitored budgets for catering services and implemented cost-saving measures when necessary.
- Supervised servers during catered events to ensure high standards of service were met.
- Provided guidance to staff regarding proper presentation of dishes served at catered events.
- Negotiated contracts with clients for catering services ensuring reasonable rates were charged.
- Resolved customer complaints promptly and professionally while maintaining good relations with clients.
Salon Owner/Operator
Princess T Hair Dezins
Sacramento, CA
02.1999 - 04.2005
- Organized and scheduled appointments for clients using software systems.
- Created marketing strategies to increase clientele and expand the business.
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Ensured that all safety protocols were followed in the salon at all times.
- Monitored stock levels of products used in services offered at the salon.
- Analyzed financial reports on a monthly basis to identify areas of improvement in the business.
Education
Associate of Arts - Business
Sacramento City College
Sacramento, CA05-2012
Skills
- Project Management
- Training and mentoring
- Staff Development
- Workplace Safety
- Staff Management
- Sales and Marketing
- Project Coordination
- Schedule development
- Policy Enforcement
- Goal-Oriented
- Business Administration
- Employee Motivation
- Inventory Control
Accomplishments
- Circle of Excellence Award for Hilton Hotel
References
References available upon request.
Timeline
Supervisory Specialist
The Cheesecake Factory
03.2017 - 06.2024
Event Manager
Top Golf
11.2015 - 03.2017
Catering Manager
Doubletree By Hilton
05.2005 - 10.2015
Salon Owner/Operator
Princess T Hair Dezins
02.1999 - 04.2005
Associate of Arts - Business
Sacramento City College
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