Doronne Cons
Administrative
Nampa,ID
Summary
Precise Accounts Receivable Manager offering strength in account reconciliation and invoice collections. Superb communicator addresses delinquent payments with tact and diplomacy. Successful in managing staff of employees processing average of several thousands monthly.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Accounts Receivable Manager
Window Wizard, INC
Meridian, ID
01.2019 - Current
- Reconciled daily AR ledger and verified proper posting.
- Verified discrepancies and resolved clients' billing issues
- Maintained records by imaging invoices, debits and credits.
- Posted customer payments by recording cash, checks and credit card transactions.
- Updated aging reports based on daily audits.
- Prepared bills receivable, invoices and bank deposits.
- Developed strategic plans for day-to-day financial operations.
Customer Service Representative
Window Wizard, INC
Meridian, ID
07.2012 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Recorded account information to open new customer accounts.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
Office Manager
Window Wizard, INC
Meridian, ID
05.2018 - 10.2019
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee records and productivity to complete employee evaluations.
- Developed standard operating procedures for all administrative employees.
- Coordinated special projects and managed schedules.
Education
GED -
Kuna High School
Kuna, ID 05.1993 - 06.1997
Skills
Statement preparation
Billing and collections
Report reviewing
Payment schedule determination
Complaint resolution
Professional telephone demeanor
Multi-line phone talent
Timeline
Accounts Receivable Manager
Window Wizard, INC
01.2019 - Current
Office Manager
Window Wizard, INC
05.2018 - 10.2019
Customer Service Representative
Window Wizard, INC
07.2012 - Current
GED -
Kuna High School
05.1993 - 06.1997