Dorontina Emini
Shirley,NY
Summary
Accomplished Marketing Manager with a proven track record at LI Prestige Construction, enhancing online presence and customer satisfaction through expert social media marketing and CRM. Skilled in digital marketing and relationship building, I've successfully mentored teams, resolving conflicts with a customer-focused approach. Achievements include significantly boosting engagement and loyalty.
Overview
7
7
years of professional experience
Work History
Marketing Manager
LI Prestige Construction
Remote
02.2018 - Current
- Managed social media accounts for optimal audience engagement and increased online presence.
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Lead Cashier
Ulta
Shirley, NY
07.2018 - 01.2019
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Education
No Degree -
Suffolk Community College
Riverhead, NY01.2024
High School Diploma -
Naugatuck High School
Naugatuck, CT06.2015
Skills
- Digital Marketing
- Social Media Marketing
- Staff Management
- Customer Relationship Management (CRM)
- Customer Service
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Relationship Building
- Conflict resolution techniques
- Verbal and written communication
Languages
Albanian
Native or Bilingual
Timeline
Lead Cashier
Ulta
07.2018 - 01.2019
Marketing Manager
LI Prestige Construction
02.2018 - Current
No Degree -
Suffolk Community College
High School Diploma -
Naugatuck High School