Sourced, hired and fostered high performing team centered around exceeding sales goals while prioritizing exceptional customer service
Led monthly floor set planning, markdown execution and stock audits delivering accurate inventory visibility and adherence to brand standards
Conducted weekly business analysis for payroll, scheduling strategies and expense reports in alignment with budget
Designed and executed performance-driving metrics that led to exceeding sales targets by 150% in the first year and sustained top-five regional growth performance.
Coordinated with partner brands to successfully execute high-volume events while fostering strong client partnerships and ensuring an elevated customer experience.
Assistant Store Manager
UGG (Deckers Corporation)
Honolulu, HI
10.2019 - 03.2020
Recruited, trained & developed top talent focusing on maximizing sales goals, performance & operational excellence
Contributed $2.5 mil to the net worth of company revenue by analyzing business & inventory reports, to address opportunities
Implemented & managed daily operational tasks while ensuring the highest level of customer centric culture
Maintained visual guidelines by ensuring floor-set and marketing accuracy in line with company directive
Managed employee recognition contests
Assisted store manager in completing monthly loss prevention modules
Assistant Store Manager
Furla
Honolulu, HI
08.2018 - 10.2019
Compiled weekly/monthly business analysis reports based on sales trends, inventory and customer feedback highlighting areas of growth and opportunity
Led new product launch initiatives through focused training of 9 employees on product knowledge based on innovative sale techniques
Created personalized associate clienteling system to improve customer engagement and build brand loyalty
Managed daily inventory replenishment with a net worth of over $1.1mil
SSL Key Holder
Coach
Honolulu, HI
08.2016 - 08.2018
Supported store manager by training and developing newly hired associates
Mentored sales associates on achieving team and personal sales goals
Led product knowledge training through "Coach Journey"
Maintained and updated clienteling application
Category Manager
Victoria's Secret
Honolulu, HI
08.2011 - 07.2016
Led the sales floor while assigned the role of Customer Sales Lead delivering highest SPH season today
Delivered consistent positive customer experience by growing loyalty through store credit card and customer relationship marketing resulting the following increases in a 24 million dollar store
Generated 20% ($4.8 mil) of total annual volume for beauty
10% ($2.4 mil) for sport
15% ($3.6 mil) for swim
Conducted monthly associate reviews for a 9-14 person team focused on personal and team sales results
Facilitated and assisted in quarterly loss prevention training
Education
Associate of Science - Applied Photography
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON
Timeline
Store Manager
Allsaints
02.2022 - Current
Assistant Store Manager
UGG (Deckers Corporation)
10.2019 - 03.2020
Assistant Store Manager
Furla
08.2018 - 10.2019
SSL Key Holder
Coach
08.2016 - 08.2018
Category Manager
Victoria's Secret
08.2011 - 07.2016
Associate of Science - Applied Photography
Sheridan College Institute of Technology And Advanced Learning