Dorota Wojciechowska
Chicago,Illinois
Summary
Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Glenbrook Hospital - NorthShore University HealthSystem
03.2022 - Current
- Provide administrative support to the SVP/CNO and the AVP Clinical Operations and Environmental Health, Safety and Sustainability as well as resource support to Clinical Director and Clinical Nurse Managers
- Collaborate on projects and problem solving with the administrative assistants of the hospital president as well as campus VP's
- Coordinate calendars, scheduling, payroll, supplies, contract support and invoices as well as support for creation and compilation of data, minutes, reports, documents and presentations
- Support regulatory and accreditation functions as needed as well as administrative support for operational projects
- Triage and provide exceptional customer service from internal and external phone calls and in-person requests
- Assist operational leaders with information requests and knowledge sharing
- Assist coworkers and staff members with special tasks on daily basis
- Keep track of PTO requests as well as time card approvals in API system
Radiology Office Coordinator
Loyola University Medical Center
11.2018 - 03.2022
- Supervise a staff of 13 radiology service representatives, rotating shifts 24/7 between the Main Hospital and the Outpatient Building
- Ensure coverage for the Radiology Department for smooth operation by completing a weekly department schedule using Kronos Workforce Central
- Communicate throughout the department and hospital via Outlook email and Calendar
- Complete monthly employee reviews as well as department audits and report to Business and Quality Department Manager of Radiology
- Check patients in, verify insurance benefits and patient information into the appointment scheduling software, EPIC
- Assist the Device nurse in coordinating MRI appointments for patients with conditional and non-conditional devices
- Manage patient schedules to optimize resource utilization by running a weekly report to ensure scheduling and ordering errors are corrected
- Efficient in Epic and applications; Scheduling, multi-provider schedules, DAR
- Epic Super User, assisting with Go-Live
- Attend monthly meetings with Radiology Management and Director to ensure smooth operations and brainstorm ideas for further patient satisfaction and compliance
- Assist in timely responses to critical patient scheduling requests.
Assistant Store Leader
PetSmart
09.2016 - 10.2018
- Support Store Leader in achieving the financial plan with controllable expenses
- Maintain store operations in absence of Store Leader while carrying out supervisory responsibilities including interviewing, hiring, and training associates
- Complete weekly store schedule while utilizing provided payroll hours based on financial plan
- Delegate tasks to a team of eleven associates including team leads and sales associates while holding them accountable for completion
- Mentored employees to help improve skills and enable team members to become peak performers on job
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
PetsHotel Supervisor
PetSmart
08.2014 - 09.2015
Merchandise and Inventory Leader
PetSmart
06.2013 - 08.2014
Pet Care Leader
PetSmart
12.2012 - 06.2013
Pet Products Leader
PetSmart
08.2012 - 12.2012
Lead Cashier
PetSmart
01.2012 - 08.2012
Cashier
PetSmart
09.2010 - 01.2012
Education
Healthcare Business Administration
Western Governors University
07.2024
Skills
- Time Management
- Friendly nature
- Administrative support
- Workflow planning
- Excellent multi-tasking ability
- Relationship building
Languages
Polish
Native or Bilingual
Timeline
Administrative Assistant
Glenbrook Hospital - NorthShore University HealthSystem
03.2022 - Current
Radiology Office Coordinator
Loyola University Medical Center
11.2018 - 03.2022
Assistant Store Leader
PetSmart
09.2016 - 10.2018
PetsHotel Supervisor
PetSmart
08.2014 - 09.2015
Merchandise and Inventory Leader
PetSmart
06.2013 - 08.2014
Pet Care Leader
PetSmart
12.2012 - 06.2013
Pet Products Leader
PetSmart
08.2012 - 12.2012
Lead Cashier
PetSmart
01.2012 - 08.2012
Cashier
PetSmart
09.2010 - 01.2012
Healthcare Business Administration
Western Governors University
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